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All vendors, heck, EVERYONE needs to rethink the way we interact with customers, especially now that there are 400 million Facebook members, 100 million of which access the service via smartphones…

“Traditional Web sites are being replaced by social media and Web 2.0 communities for vendor and partner marketing and sales activities, and the number of people using such tools for sales purposes is increasing as the technology continues to evolve and users start to understand how to better take advantage of the benefits.

In fact, the way vendors and channel partners are doing social marketing is starting to change a lot, said Michael Dubrall, managing director of Gilwell Group, during the recent “Exploring Social Media & Vendor Marketing Trends — Survey Results” Webinar hosted by Integrated mar.com as part of its Trusted Business Advisor Webinar series.

Vendors and partners are having to change the way they meet their customers’ needs, but they’re also communicating with and finding customers differently than before.

“There’s a huge change in the way we’re interacting with each other up and down the value chain,” Dubrall said. Some of the old ways of doing business are giving way for the new reality of social media marketing…” Source: Integrated mar.com: direct results for the indirect world

If you’re a marketing genius confused by all the social media possibilities, comment, call or contact me to talk about how this applies to your business…

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Open source software may be the answer…

“There’s a persistent perception that open source software is being ignored in the enterprise, that IT management fears it and it ends up being more costly to deploy than proprietary solutions. That’s certainly the perception that some major software vendors would like you to have. But it’s Jeffrey Hammond’s job to dispel those perceptions, at least when they aren’t accurate. As an analyst for Forrester Research, Hammond covers the world of software development as well as Web 2.0 and rich internet applications, so he sees how open source is being used on a daily basis. He’ll be speaking at OSCON, the O’Reilly Open Source Convention, talking about the true cost of using open source, and he gave us a sample of what’s going on in the enterprise at the moment.” Source: Open Source is Infiltrating the Enterprise – O’Reilly Radar 

Go to the source…

Ponder this 2/20/2010

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Here are a couple of things to think about this weekend in the social media space…

“Whom do we increasingly trust less? Us.

It’s a finding that strikes at the foundation of many a social-media marketing philosophy: Tapping into peer-to-peer networks is a way for marketers to tell authentic, credible stories to consumers whose confidence in corporate CEOs, news outlets, government officials and industry analysts has taken a beating. But according to Edelman’s latest Trust Barometer, the number of people who view their friends and peers as credible sources of information about a company dropped by almost half, from 45% to 25%, since 2008. ” Source: Social Media: Consumers Trust Their Friends Less – Advertising Age – News

Some things to avoid…

“Recently, I’ve been thinking a lot about the state of social media, and I’m reminded of where we were in the mid-90s with the advent of the web. I lived and worked through Web 1.0, and am feeling a sense of déjà vu as we play out the same routines with Web 2.0 and beyond: social media is getting the same basic adoption patterns, the same reactions and overreactions. It’s just different tools and terminology. We have a long way to go before everyone and their cousin uses social networks more than they email, or tweets more than they call, but nobody can deny the way we communicate has once again been changed forever.” Source: 10 Things to Avoid In Social Media – WebWorkerDaily

If those two didn’t discourage you, here are some thoughts on getting social…

“Nowadays everyone wants social in their sites and applications. It’s become a basic requirement in consumer web software and is slowly infiltrating the enterprise as well. So what’s a designer to do when confronted with the requirements to “add social”? Designing social interfaces is more than just slapping on Twitter-like or Facebook-like features onto your site. Not all features are created equal and sometimes a little bit can go a long way. It’s important to consider your audience, your product—what your users will be rallying around and why they would want to become engaged with it and each other, and that you can approach this in a systematic way, a little bit at a time.” Source: 5 Steps to Building Social Experiences – Boxes and Arrows: The design behind the design

Finally, some thoughts on Google Buzz…

“If you still haven’t made up your mind yet about Buzz, here are some useful tips for customizing and automating the service so that it can work with your other social networks. We’ll also look at some ways to share messages and links via Buzz with specific groups, which could make it a useful tool for the workplace.” Source: Google Buzz Tips and Tricks – WebWorkerDaily

My jury on Buzz is still out. You?

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No disagreement from me…


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…on this issue!

“It’s 2009. Every business needs a corporate blog to accompany their corporate website, and every individual needs a personal blog to share their thoughts – or portfolio – with the world.

My advice? Go with WordPress. Then leverage a database of 4,500+ third-party plugins to make it the most robust, cost-effective, Web 2.0 Content Management System you can get.” Source: 31 WordPress Plugins To Enhance Your Blog and Life | The Daily Anchor | Marketing and Advertising Blog

Go to the source and read the entire article — it’s worth it…

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Persistence…

“Persistence isn’t using the same tactics over and over. That’s just annoying. Persistence is having the same goal over and over.” Seth Godin

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Are you still struggling…

httpv://www.youtube.com/watch?v=6a_KF7TYKVc

…to understand social media? This video can help! Using social media techniques, I was able to increase the traffic to elevate my site by over 17 million in the Alexa rankings in just three months. If that sounds interesting but you don’t really understand why, give me a call — I’ll be happy to net it out for you…

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