Reflecting on 2010 – The Year the Customer Became King

Gaius Julius Caesar, Art History Museum, Vienn...
Image via Wikipedia

“I came. I saw. I conquered.”

Were Julius Caesar a B2B online marketer in 2010, his words may have more appropriately been:

“I created. I shared. I conversed.”

Even five years ago, the concept of engaging the customer in dialogue, let alone allowing the customer to drive the conversation, would have been both foreign and frightening.

Today, marketers that are actively engaging their customers and their communities through social media and sharing relevant, meaningful content with them are leading the charge toward a new era of online marketing – an era in which the customer, not the brand, is King.

And, no longer is a solid brand message and well articulated value proposition enough for our King. When it comes to learning more about our brands and products, our customers don’t just want a message, they want a conversation.

Consumers More Likely to Use Businesses Active on Social Media

Image representing Yelp as depicted in CrunchBase
Image via CrunchBase

Seven out of 10 consumers are more likely to use a local business if it has information available on a social media site, says a new study.

The annual study, called Local Search Usage Study: Bridging The Caps, From Search to Sales, is a joint effort of comScore and TMP Directional Marketing, a local search marketing firm. It includes an online survey of some 4,000 consumers, plus data gleaned from observing one million consumers who agreed to have their online searches monitored anonymously.

Having a page on Facebook is a start, but it’s not a one-time effort: 81 percent of consumers using social media say it’s important for businesses to respond to questions and complaints. And for the record, you do need to worry about reviews and ratings – 78 percent said they’re important when deciding what to buy.

What else do you need to be doing with social media? Nearly four out of five (78 percent) of users want special offers, promotions, and information about events, 74 percent want regular posts about products, and 72 percent want posts about the company itself. (Wondering about posting those photos of the company office—or picnic? Two-thirds of those surveyed want to see them.)

If this all seems too daunting, the survey also suggests a simple starting place: make sure there is correct information about your business in as many places online as you can (Google, Yelp, Facebook, Twitter, etc.). Social networkers are 67 percent more likely to buy something than general searchers, but one in six searchers is frustrated by the lack of reliable information about small businesses on the Web – either it’s not there at all, it’s incorrect, or it’s confusing or disorderly. One third of searchers give up on a business when they can’t quickly find the information they’re looking for.

Wow. Just wow. You can follow the ‘via’ link if you’d like to read the rest of the article. Comment, call or use the contact form to connect and discuss how this applies to your business. Thanks to Dana VanDen Heuvel for tweeting this…

10 Reasons Not To Ignore Your Blog For Facebook

Image representing Facebook as depicted in Cru...
Image via CrunchBase

Brace yourself: Facebook is trying to take over the world. Or, if not the world, at least the entire Internet. With Facebook partnering up with popular sites like Yelp, many SMB owners may feel as if their load got lighter. I mean, why waste time worrying about your building your blog or your own site when you can grow your Facebook presence instead? If Facebook’s opening up the doors so that people can take you with them, you don’t have to worry about anything else anymore, right?

Wrong!

It doesn’t matter how hot Facebook or any of the other social media sites are looking right now. You still need to be focused on using your blog to create your own authority and brand. Want to know why?

Here are ten reasons.

You can follow the ‘via’ link above to go directly to the source to get the whole story if you’d like to get the 10 reasons. #1? You don’t own Facebook…

What if the apostles developed an App?

“After more than two years worth of apps for the iPhone, not to mention other handsets like the Android, there are very few applications that come as a complete surprise. But one app I looked at recently definitely fell into that category — if only because it has been installed close to 10 million times, and has millions of regular and devoted users, but hardly anyone in the tech press ever writes about it. It’s called YouVersion, but it is better known simply as “the Bible app.”

Yes, the Bible has an app. No, it was not delivered to anyone on a mountain, and there were no burning bushes involved. And yes, it is close to 10 million installs, according to Bobby Gruenewald — a pastor at Lifechurch.tv, a high-tech church based in Oklahoma (with branches in seven other states) and the brains behind the Bible app. Gruenewald was involved in the tech industry before he joined the church (he had a web-hosting company in the 1990s that he eventually sold) so the idea of using the web and mobile to help people connect with the Bible seemed like a natural, he says.

The app provides an easy-to-read interface to the Bible (obviously) in more than 40 different versions and 22 different languages, but has social features and other interesting functions built in as well: users can share their favorite passages by posting them to their Facebook wall or sharing them on Twitter, and Gruenewald says there have been half a million such tweets over the past year. Users can also choose from a number of pre-set reading plans (read the New Testament in six weeks, etc.) and then track and share their progress much like runners do with Runkeeper.” Source: What If the Apostles Developed an iPhone App?: Tech News

Nice post by Mathew Ingram! Go the source to read the rest of the article…

10 Reasons Why New Blogs Fail

Many bloggers don’t even make it to a full year. The truth is, blogging is much more difficult than most people realize. It seems easy enough, keep an online diary on a topic you love and people will read it, right? Wrong. I’ve witnessed so many blogs rev up…and burn right back down. Avoid these common pitfalls to stick around for the long haul!

If you’re interested in blogging, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article — it’s worth the price of a click… :-D

Turn Your Expertise Into Dollars Online

Posterous Logo
Image via Wikipedia

Small business owners possess a wealth of knowledge about their industry or sector, and when they share this knowledge with Internet (Internet) searchers, it lends credibility to their business and attracts new customers. Blogging is a key medium for sharing your expertise. The most recent Merchant Confidence Index, a survey of 10,000 small business owners conducted by my company found that nearly 30% are blogging and 35% plan to blog in the next three months. Those who are blogging have found that creating impactful content that people can find online is one of the best marketing tools available — and it’s free. According to data published by Internet marketing firm HubSpot, companies that blogged realized 55% more visitors to their site, 97% more inbound links and 434% more indexed pages.

Michele Gorham, owner of the Andover, Mass.-based Cookie Central bakery, is one small business owner who has turned her expertise into dollars online. She has created hundreds of blog entries about how to build a business, run a bakery, and other helpful topics; and she continuously answers customers’ direct questions through various social media platforms, including Facebook (Facebook), Twitter (Twitter) and Yelp (Yelp). Because of Gorham’s rich content contributions, her listings on various sites are highly trafficked and regularly found by search engines — generating more sales for her business.

If you’re as interested in thought leadership marketing, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

Outdoor: The only ad platform that survives social media?

“Ultimately, I see outdoor’s place as being the only unaffected traditional media out let that can effectively launch social media conversations.” If you’re interested in outdoor advertising + social media, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

Five Key Ingredients for a Successful Corporate Blog

Posterous Logo
Image via Wikipedia

So what are the keys to a successful corporate blog? Here are five tips:

1. Content that provides insight, perspective and information. At its core, a corporate blog has to give its readers information they can use to increase their knowledge, learn new things or receive insight.

2. It has need to be well written. A blog with spelling and grammatical mistakes reflects badly on the person writing it and their employer. As well, a blog posts need to have good flow and provide an engaging narrative that makes it easy to read.

This is particularly important given many people scan content online as opposed to reading it. This is why a good headline so important to capture someone’s attention.

3. Posts have to happen on a regular basis. It could be one, two or five posts/week. Whatever the editorial plan, it needs to be consistent to establish expectations within the company and among the blog’s readers.

The worse thing a company can do is post four or five times a week for a few weeks, and then once a week or not at all afterward. When the audience doesn’t know what to expect, they start to drift away.

4. It can’t operate as a standalone entity. There are two angles to this advice. One, a blog needs to be supported and nurtured within a company. It needs to be actively promoted within communications, marketing and sales collateral, business cards, letterhead and email signatures.

It should also be promoted on social media services such as Twitter, Facebook and LinkedIn. A blog needs to be seen as an integral part of a company’s brand and identity as opposed to be left alone to its own devices.

Second, a corporate blog needs to be integrated into the blogosphere and the blogging community. The people writing a blog need to be reading and commenting on other blogs. You can’t write a blog in isolation otherwise there are no connections with the “outside” world.

5. It needs to look good and have a user-friendly design. As much as a company will spend time and money to create a good Web site, its blog also need to be functional and attractive. In many senses, it is a public marketing vehicle that reflects a company’s brand, culture and approach to business.

A good blog should follow best practices by including things such as an RSS feed (both through an RSS reader and via e-mail), information about the writers, the ability to leave comments, links to social media services, and links to other corporate resources.

This quote is a little longer than the content I normally curate, but it’s such good stuff, I grabbed almost the whole post for you…

What companies need to ask when hiring a social-media consultant

Letting an outsider influence your brand’s social-media presence can be a scary thing. You’re giving a consultant or an agency an enormous amount of power over your brand — and probably paying them a pretty penny. You know you need help to make your social-media efforts bear fruit. But how can you be sure you’re bringing in the right person?

At the 2010 BlogWorld Expo, panelists shared their takes on the social-media hiring process. As the panelists — each of whom is no stranger to the process — talked, they returned again and again to three fundamental questions that companies need to have answers to before confidently bringing a consultant or an agency on board.

You can follow the ‘via’ link above to go to the source and read the rest of the article…

“No, Really, I am the Swiss Army Knife of XYZ”

TEDxBayArea May 2010
Image by ttnk via Flickr

Because of a twitter exchange, a CEO of a company sent me their website link and asked me to check it out. After a minute of arriving, I left. I couldn’t tell who it was for, I couldn’t even tell what it was. Rather than ignoring this email, I wrote back with some advice to the CEO — make it easy to know who you serve and why it matters.

It’s the easiest advice to give of course — know who you will serve and why you stand out. But each entrepreneur I know tries to skip this point. So let me just share that “we serve everyone who could possibly use xyz” is not a valid answer.
And, yet, you might ask… does it really matter? I mean, what if the product really does have scale across many segments and it’s agnostic to size of company? What if it is really the swiss-army knife an solves tons of problems? Then, can the company avoid segmentation or individual positioning? Really, isn’t it better to position towards a big space than a small space?

Well, that depends.

Nilofer Merchant is easy on the eyes but hard on the brain [that’s her on the right in the photo above], and I was lucky to know her during my time at Apple. Most of the time, however, she makes my head hurt with posts like this — I hate it when she makes me think so much!

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to dig a little deeper — she’s definitely one to follow…

Campaigns not buying social media

This is an alternate crop of an image already ...
Image via Wikipedia

How effective new media can be for candidates looking to convert an online presence to a victory on Election Day, however, is still a subject for debate.

Some believe that while effective Twitter or Facebook accounts can make candidates more approachable, they also can make politicians into more polarizing figures.

The prime example discussed at the event, titled “Going Viral: How Campaigns Are Using Social Media,” was Sarah Palin, who has the ability to drive a news cycle with a 140-character tweet or drive a policy conversation by tapping out a Facebook note, as she did last year when she wrote of “death panels” during the debate over health care reform.

By tweeting, Palin — who often gets taken to task by the media for making errors in her casual notes to followers — is able to preserve and build support from fans who care more about her approachability than her accuracy. Just last week, Palin accidentally tweeted that John Raese was from Pennslyvania, when he actually is running for the U.S. Senate in West Virginia.

“She’s definitely more likely to be the Republican nominee for president but less likely to actually be president,” said Matthew Hindman, GW assistant professor of media and public affairs.

Read more here: politico.com

6 Easy Ways to Get More Visitors to Your Blog

Image representing HubSpot as depicted in Crun...
Image via CrunchBase

A blog is an important asset to any business. It allows you to gain visibility as a thought leader, engages your audience in conversation, and acts as link bait. But you can only reap these benefits if you can actually get visitors to your blog. By now, we all know that content is king and that creating remarkable content on a regular basis will pay off sooner or later. But here are some simple strategies you can apply to each of your blog posts that will make your blog traffic soar quickly.

Click here to go to the source of the quote: blog.hubspot.com

Good stuff from HubSpot — one of my favorite internet marketing resources. Go the source if you’re interested in discovering the ‘6 ways’…

Will blogging become essential for lawyers to establish trust?

John Jantsch
Image via Wikipedia

In order to establish trust these days, producing helpful content for your target audience is essential. This per John Jantsch, publisher of Duct Tape Marketing, a leading resource on small business marketing.

…[P]eople today have come to expect to find information about any product, service, company, individual, cause or challenge they face by simply turning to the search engine of their choice. So, if they’re not finding content that you’ve produced that provides them that information, even if someone referred them directly to you, there’s a pretty good chance you won’t be worthy of their trust.

I guess I am going to tell you that you’ve got to commit to content production, but you’ve got to make it a part of your overall strategy and you’ve got to produce content with an eye on doing two things – educating and building trust.

What’s the leading way to produce content to build trust? Blogging says Jantsch.

I think a blog is the absolute starting point for your content strategy because it makes content production, syndication and sharing so easy. The search engines love blog content as well and this is the place where you can organize a great deal of your editorial thinking. Content produced on a blog can easily be expanded and adapted to become content for articles, workshops and ebooks.

Other content that can establish trust, per Jantsch, includes social media, reviews, testimonials, white papers, and FAQ’s. But with so many people reading blogs these days, including in-house counsel, and with blog content being regularly shared on Twitter, LinkedIn, and Facebook, it’s difficult to see other content having the impact of a blog.

People looking for a lawyer are as apt to be doing research on the underlying legal issue they face as they are to be looking for a lawyer. For example, someone looking for an estate planning lawyer is also going to be looking for information on the estate planning issue they face, whether it a type of trust, a tax issue or something else. They’ll still hire a lawyer. They’re just doing research so they are informed.

Social Networks: Going Public or Keeping Private?

Image representing LinkedIn as depicted in Cru...
Image via CrunchBase

Everything you do online is “putting it out there”—that is, putting yourself out there. And when it comes to using Twitter, Facebook, LinkedIn, YouTube, and other social networks, everybody’s got an opinion on best practices—how far out there you should put yourself.

In my experience as a marketing strategist and owner of a full-service marketing firm, I’ve come to realize that just how much of your personality type and specific goals you reveal can make or break your networking success. The world of social media is disorderly and unpredictable, so knowing yourself—and managing your privacy settings and usage accordingly—leads not only your success but to your personal comfort level.

Social media is still in its infancy, but three types of user personality are emerging. There’s no right style when it comes to social-media participation, or a right level of privacy. But consider your goals and your personality type. Which social-media type describes you?

You can follow the ‘via’ link above to go to the source and read the rest of the article…

Your Brand On Facebook: TMI?

Image representing Facebook as depicted in Cru...
Image via CrunchBase

Yesterday morning, I logged into Facebook (as I do each morning) and saw a post from my cousin’s wife that my cousin had suffered a major heart attack the night before and had open-heart surgery. Thankfully, he will be ok, but the shock of this happening to my cousin at such a young age was intense.

His father wasn’t too thrilled to learn this had been posted on Facebook before he had a chance to let family and friends know what was going on. He was fairly upset that another family member put it out on Facebook but concluded, due to her age, “That’s just this generation, I guess.”

We are living in a time where generations are divided about what constitutes too much information, or “TMI.” To younger generations, putting the word out about significant life events through social media is a quick way to keep friends and loved ones informed. It helps avoid the hassle of individual phone calls, text messages, or emails — and helps keep attention on the task at hand, in this case, helping care for my cousin.

Now that this situation is known, the family is less sensitive to using Facebook to stay on top of the situation. Why? First, because it’s not private anymore. Second, because the updates are relevant and important for those of us following his progress.

The question of brands over-sharing on Facebook is a bit different. The dynamics of what should and what shouldn’t be shared are very different. But there are similarities, too. Posts need to be relevant and they need to come at the right pace. Not surprisingly, there is a direct relationship between the two. The better the posts, the more often people will want to see them.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to dig a little deeper…

5 Ways to Make Your Blog Posts Outstanding

Posterous Logo
Image via Wikipedia

Are your blog posts just “okay”? Want to make them great? If so, keep reading.

A great blog post respects the needs of three distinct entities. It educates and informs your audience (your subscribers and visitors), optimizes for the search engines and sufficiently energizes you so that you do a good job creating it.

Every blog post should address the following five components to ensure it hits the mark for your audience, the search engines and you.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to dig a little deeper…

From Side Project to Sustainable Business Using Social Media

Image representing Twitter as depicted in Crun...
Image via CrunchBase

Over the last 18 months I’ve built two profitable businesses with the help of social media. One business was a sure thing; the other was a side project. My side project was a blog: womeninbusiness.com.au. All of the important numbers (subscribers, page views and profits) are growing monthly and I’ve never paid a cent to promote it.

When I decided to drop out of corporate life, my first move was to open a consultancy. I had been working online since 2001 and by 2008 was confident I’d accumulated enough skills and experience that finding work wouldn’t be a problem.

Around about this time, Twitter was the next big thing. I realized if I wanted to offer my clients the best service I could, I’d better get to know what Twitter was, and work out it was going to be any good for business.

Little did I know that the answer would be a resounding ‘yes’—and that it would help me take my side project from an idea to a sustainable business in less than two years.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to know more…

Social Media for Farmers…

Bringing in the Harvest
Image by barockschloss via Flickr

Social media is not just for the kids, the young, hip and aware. It’s also for ag producers. I’m David Sparks and I’ll be right back to tell you why. My kids can’t wait to get on Facebook to tell everybody, that has committed to being their “friend”, everything they want them to know. It’s like a cyber self-promotion. Now all of a sudden, this phenomenon is catching on big time in the ag world. Why not? Doesn’t it make sense to promote good ideas, like cost savings, new technology, communicating with the public, otherwise known as the consumer? So social media is definitely catching on in the agriculture industry. AGCO Corporation started its social media initiative at the 2009 Farm Progress Show. Today – nearly 18-thousand Facebook users like the AGCO page and about a thousand more are following AGCO on Twitter. The company also blogs several times each week.

Sue Otten is Director of Corporate Marketing and Brand Communications Worldwide for AGCO and heads up the company’s social media efforts. “It’s a nice blend between our own original content and talking about our products and technologies which is something our audiences are interested in as well as interesting ag news from around the world. It’s good for farmers in one part of the world to know what’s going on in other parts of the world. Ag is getting a bad rap these days and this is a way for the farming community to tell their story.

Click here to go to the source and get the podcast; aginfo.net

AGCO rocks! Nice work, Sue…

8+ tools for upgrading your Twitter experience

HootSuite Fluid icon
Image by yjsk via Flickr

Admit it: You might love Twitter as a social network, but you probably don’t love it as a service. Twitter is the Yugo of social tools — it can take you wherever to need to go, but there aren’t a whole lot of bells and whistles. Of course, Yugos probably broke down less often.

Twitter’s simplicity is probably a big part of why it has attracted so many new users over the last four years, but once you master the basics, it isn’t long before you find yourself wishing there was an easy way to unfollow inactive users or send private messages to several people at the same time. The good news is that Twitter makes it easy for developers to create tools that can take your Twitter experience from Yugo to Lexus without too much fuss.

Here are eight Web applications that you can use to kick your account into a higher gear. Note: For simplicity’s sake, I won’t get into full Twitter clients, mobile apps or analytics tools today — those weighty topics will have to wait for their own posts.

What’s the + for? HootSuite. If you follow the ‘via’ link, you can read the author’s perspective. For me, however, HootSuite is the one tool that rules them all. Why? As a web based app with great mobile apps for iPhone or Android, it’s always available to be my social media dashboard — not only for Twitter, but for Facebook pages and other social media sites as well. HootSuite — don’t tweet home without it!

4 must-have social-media dashboards for your business

Image representing Gist as depicted in CrunchBase
Image via CrunchBase

While big brands and agencies have the luxury of resources and money, local businesses don’t. What they need is a social-media dashboard — an all-in-one, Web-based monitoring tool for Facebook, Twitter, and other social sites where customers hang out — that can optimize their online presence, engage with users and manage social campaigns. But that tool needs to meet three criteria: cheap, easy to use and automated. With that in mind, here’s a list of the top four that I find particularly well-suited for business use.

I encourage you to follow the ‘via’ link and learn more about these ‘dashboards’. imho, the list is incomplete, however, without Gist and Google Reader. What are your favorite social dashboards?

How to add more sources to your social newspaper

What do you mean you don’t have a social newspaper? Go to http://paper.li to get one!

Start a Blog at WordPress.com.

Up ↑