How Facebook’s ‘Community Pages’ and Privacy Changes Impact Brands

Facebook has launched  several new policies and features since the F8 Conference ‘Crusade of Colonization’ which has resulted in a large backlash from media around user privacy.  It’s not clear if beyond the vocal media if users will leave the site in droves.  Perhaps more importantly,  Facebook launched “Facebook Community Pages” (read the official post) a feature that aggregates content from wikipedia and Facebook wall posts.  Think of it as a cross between Wikipedia with user comments –sometimes unwittingly.  These changes cause confusion for users, diminishing control for brands, and strains on the already torrid relationship between Facebook and brands.

While most of the recent uproar around Facebook has been about privacy, this subtle other change may have even more impact. Follow the ‘via’ link for the rest of the article…

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Follow the cow?

Here’s how it works. In order to be milked by the robotic milking machine, each cows wears an electronic tag around her neck (pictured on the right) that tells the robot when she was last milked and tracks how much milk she produces etc. The tags on 12 of Chris’ cows are connected to Twitter, sending a tweet when they interact with the robot.

For example, here’s what “Attention Please”, the most popular bovine Tweeter with 19 followers, had to say on her Twitter feed over several hours recently:“9.2 kg of frothy deliciousness for the humans.” (5:38 pm)
“I said “please” but the robot just doesn’t go for manners. All business all the time.” (8:40 pm)
“Tried to get into the pen. No such luck.” (8:48 pm)
“Tried again. Wish I could read that robot’s mind.” (10:32 pm)
“It took me 5:35 secs, to give 11.4 kgs. Feel good.” (1:41 am)

The project, launched last December, is the brain child of Marcel O’Gorman, head of the University of Waterloo’s critical media lab, and Ron Broglio, an English professor from Georgia Gwinnett College. Their goal was to link farmers and technology in the minds of consumers by putting a spotlight on the highly technological nature of farming through social media.

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Why Your Company Needs to Embrace Social CRM

If you have been tracking conversations around social media for business, you have undoubtedly come across people talking about Social CRM. If you are anything like me, the first time you heard it, you probably rolled your eyes and said, “Ugh, another social media buzzword!” And while I do take issue with the jargon itself (and will discuss that later), Social CRM is a central concept that businesses need to understand deeply and integrate fully, in order to serve the social customer.

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Study Shows Time Pays With Social Media Marketing

Have you asked this question: Is the time I invest with social media really worth it?  Whether you’re new or an old hat with social media, chances are you’ve wondered if the time commitment is really worth the return on investment (ROI).

Make no mistake about it:  a true investment of time and resources is necessary to see significant social media marketing success.

But the real question is, “Just HOW MUCH time is needed to see solid success?”

This question was recently answered in the new study, 2010 Social Media Marketing Industry Report, authored by Michael Stelzner.  Based on the report findings, ROI is top of mind for most marketers using social media.

Follow the ‘via’ link to read more…

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How to Generate Sales in 30 Days Using Social Media

Gist brings social information to Gmail

Have you gotten the Gist yet?

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Market Your Small Business With No Budget

From a marketing standpoint, it’s a great time to own or start a business. The social web makes it more cost-effective than ever to get the word out about your products and services, no matter what industry you’re in. Most social media accounts are free to set up, and many targeted online ad platforms are inexpensive. The most it will cost you to get your marketing campaign rolling, at least in the beginning, is time.

In fact, the toughest challenge facing small business marketers these days is not cost, but finding a strategy to get your message heard over the din of a noisy Internet.

Follow the ‘via’ link for 4 great ideas…

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When It Comes To Social Media, Many Marketers Jump The Gun

Many companies jump into social marketing before they are ready. The opportunities to connect with customers, learn from them and benefit from word-of-mouth marketing are irresistible. But CMOs must first establish the internal resources and processes that are necessary for their companies to be successful in social marketing.

Here is a checklist to help marketers prepare for social media interactions:

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I can’t say enough about Gist

Seriously! I’ve posted on Gist over a dozen times in the past few months — it’s that good! Remember this? I called Gist the ‘cherry on top of my social media Sundae’ back in February. The screencast features my ‘holy trinity’ of morning news aggregation; Google Reader, Feedly and Gist — Gist starts at about 5:25 [although the whole screencast is worth a reprise]…

Yesterday, I received notice that Gist was now available for another of my favorite tools, Google Apps! Here’s a quick overview…

All the Gist info I used to go to the website for is now available per contact at the bottom of every email adding ‘people power’ to every email I receive. I’ll still use the Gist dashboard every morning to see what my powerful network is up to, but this new Google Apps functionality is the bee’s knees…

btw, if you’re still stuck on Outlook, there’s been a Gist plugin for that too! Go to Gist.com and sign up NOW!

5 Things Social Media Can’t Do

Why Social Media Experts Hate Being Called Experts

If you ever want to get a rise out of a social media expert, call her one. Seriously, try it. Do it on Twitter or their blog or in person… and what you’ll get will range from mild “oh please!” to downright frustration verging on anger. In fact, it’s quite en vogue to practice humility when tagged as a social media expert. If you Google the phrase “I’m not a social media expert” you’ll get over 4,800 results. Now, not all of them are blog posts about how “I don’t think I’m a social media expert” but a quick sampling of hits will show you that a good many are about this topic.

At first, you might think that it’s just humility. I mean, boastfulness isn’t really liked in the Social Media World and Social Media strategy consultants are quick to discount those that practice the art of self-spin. But I think it goes deeper than just humility.

I wonder if maybe, just maybe social media consultants deplore being tagged as social media experts because in the words of Nicholas Murray Butler, an expert is defined as one who knows more and more about less and less. Or maybe it is because to become an expert, one has to master the past. After all, we deem humans an expert in something usually because they have studied it to a point of mastery.

Yet, as we all know, communications change. The art of communication, the manner of communication and lastly, the technology of communication changes constantly. Therefore, to be deemed a social media expert would seem to suggest that you have mastered all that there is to know about the subject today.

And that is what I’m thinking rubs the social media expert the wrong way. They don’t want to be experts.

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21 Rules for Social Media Engagement

Social media is reinventing marketing, communications, and the dissemination of information. While businesses now have access to these rich channels, the true promise of social media lies in the direct connections between people who represent companies and the people who define markets of interest.

Today, many businesses approach this with the establishment of social media guidelines and policies. This is indeed an important step, and not one worth economizing. But it’s also not enough. I highly recommend establishing official procedures that remind representatives of the importance and privilege of engagement.

The openness of popular networks is trivial. Any business can join and create a profile. It’s the devices we employ, the intentions that motivate engagement, and the value we offer that dictate the significance of the brand-specific social graphs we weave. It’s a simple investment in either visibility or presence. In social media, just like in the real world, presence is felt.

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The Gist Gadget with Google Apps

Sawheet! Gist continues to innovate…

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How to use LinkedIn with business savvy

Howes says LinkedIn is so powerful for a number of reasons, including:

  • You can export your contact list into a file that you can keep and analyze.
  • You can have an unlimited number of contacts.
  • Its members are largely business professionals, many of whom are decision-makers.

Like any powerful tool, though, you have to put some thought into how you use LinkedIn, starting with your profile. And every profile, says Howes, must start with a keyword or two.  For Howes, the word is “sports.” For you it could be “kitchen contractor,” “tax expert” or “French chef.” What’s important is that it gets at what you are all about.

That keyword needs to appear in five places in your profile:

  1. Headline
  2. Current experience
  3. Past experiences
  4. Summary
  5. List of specialties

Putting the keyword in those five places will help move you up in LinkedIn searches and help people who are looking for experts in your field find and connect with you, says Howes, who is often at the top of searches for “sports.”

In addition to putting your keyword in your summary, he says, you need to be sure that summary answers three important questions:

  1. Who are you?
  2. Who do you want to help?
  3. How are you going to help them?

Answer these questions and write them in a narrative format, not in formal bullet points as you would in a resume, Howes says. He gave more good tips and referred SMSS participants to check out free instructional videos on his website for more information.

I’ll admit that I often neglect LinkedIn for multiple reasons, but it’s still an important part of a balanced social media presence — especially where I live in Northeast Wisconsin! I believe it’s a more popular tool in some parts of the country than others. What do you think?

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What is Gist?

Finding & Closing Business Using Social Media

The Ultimate List: 300+ Social Media Statistics

It’s evident that the evolution of social media has a clear impact on marketing. However, a major issue is that too much misinformation and propaganda exists about social media adoption, usage and its business applications. While we have written at length about social media and inbound marketing on this blog for the past several years, we are also huge fans of data here at HubSpot. This post is a homage to all of the awesome data that exists on the web about social media, though is by no means even close to all of it.

Recently, Social Media Examiner released a really interesting research report packed full of social media related data and statistics.  That report was the inspiration for this post, so we’ll start off with a video from Social Media Examiner that summerizes its newly released research.

Follow the ‘via’ link to get the goods…

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The Evolving Role Of Community And Social Media Managers

Community management is not new. People have been managing communities since communities and user groups were first created. Someone has always had to make sure that the community or user group is humming along like a well-oiled machine. The fast spread of social media has changed the role of a community manager, and has created a profession of a social media manager (or social media director – I use the two interchangeably). 

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7 Confessions of a Social Media Addict

I am social. I am geeky. I am connected… all the time.

I can’t get through the day without someone asking me how I am able to be omnipresent on the web. It’s simple. I am co-dependent on my online life just as much as I am on my offline one. Nah… not really. Kind of.

For a while now, I’ve been tossing the idea of what makes me such a social media addict, and have decided to confess some of the few things that qualify me as such. Most people who know me already know these things, but I don’t mind making myself vulnerable by putting pen to paper and listing them out for all to see. You can take them as confessions… or you can take it as a way to confirm your own addiction — and I KNOW there are those of you out there who are just like me — don’t worry, I won’t make you stand up. Anyway, here goes… (please … no judging!!)

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The Social Engagement Revolution: Why Your Organization Should Consider Social Media

I Tweet Therefore I Am

The fascination with Twitter has less to do with the number of users and everything to do with the ability to observe and study a notable online community of passionate short-form content creators and consumers. This is of course, not just any online community. Twitter is quickly becoming the lens into all that moves us as individuals and also as a global society.

Twitter’s simplicity is part of its brilliance. The ability to interpret, analyze and in turn, predict behavior, currently sets it apart from most other social networks. Twitter has become a human seismograph,  measuring and broadcasting the pulse of not just the Web, but also world and local events. News no longer breaks, it Tweets. And if you’re plugged-in to the human seismograph, you are part of a movement, one that defines trends and distributes information before the rest of the reverberations are felt across the rest of the world. You become part of the new information system.

In many ways, Twitter’s openness creates a new genre of digital anthropologists, sociologists and ethnographers.  Twitter users reveal the state of all things captivating attention and inspiring action, all in real-time. As new found social scientists, we learn everything. Most notably, we can pinpoint how Twitter, as well as Facebook, is transforming popular culture and the behavior that defines it.

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