Allocating Resources to Help Small Business Grow

One of my favorite headlines of late: “What Helps Small Business Grow? It’s Still Email.” That’s the title of fellow Fast Company Expert blogger Francine Hardaway’s recent piece, which looks at the return on investment for various forms of marketing that small businesses can utilize to get more exposure. Francine’s right on the money when she says email marketing still delivers the best bang for the buck, despite the increased number of ways small businesses can connect with their customers.

That said, the way Francine combines direct mail, traditional print advertising, email marketing, and social media marketing into a single bucket could be a bit confusing to the small business person trying to figure out how to best allocate his limited marketing dollar. Instead, the issue of figuring out how to allocate resources (time and money) for most small business owners hinges on two questions:

1. Where is my revenue coming from next month?
2. What’s the best source of new customers to keep my business growing?

To answer those questions, one must weigh the primary and secondary uses for each form of marketing.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’re interested in learning more…

Now Cheryl Cole Fans Can Check-In To Billboards

L'Oreal Elnett, now promoted by Cheryl Cole
Image by shahid1618 via Flickr

Brands have moved quickly to incorporate Facebook Places into their advertising strategy, with the latest campaign urging people to “check-in” to billboards across the UK for singer Cheryl Cole.

TechCrunch reports that the campaign, designed by media agency MediaCom and Polydor Records, gives fans a chance to win two free tickets (plus travel and hotel) to one of her X Factor shows.

There has long been an alliance between mobile and outdoor in the advertising world. For several years many advertising posters and billboards have been built with QR codes or Bluetooth receptors to enable consumers to download more information. Location check-in is a natural evolution, as smart phones becoming increasingly widespread. The Cheryl Cole billboards are among the first for Facebook Places, but a similar concept was used earlier in the summer when Gowalla users were invited to “check-in” to a giant billboard for the New Jersey Nets in New York City.

Other innovative uses of Facebook Places since its launch in August include a marketing campaign for the University of Kentucky, singer James Blunt using Places check-ins to reward concert goers with free music downloads, and a scavenger hunt in San Francisco for Giants baseball player Tim Lincecum.

Hmmm. Billboards and social media. Interesting combo…

Facebook Marketing + Video With Social Media Expert Mari Smith

To Tweet or Not to Tweet: Expert Tips about Using Social Media

The tools being trumpeted as paving the new road to riches—Twitter, Facebook, YouTube, blogging—depend on fundamentals common to most good business plans: People buy things from companies they like, trust, remember or that provide them with value. All this is happening in a new way as social media transforms how people make connections and do business. “We can be more intimate with our marketplace, customers and peers,” explains Mari Smith, president of the International Social Media Association. “Consumers are developing the expectation that companies are going to be more available and respond more quickly, that people are listening.”

But social media comprises just one piece of an overall marketing pie, say practitioners, who stress that it must be planned and executed well to be successful.

You can read the rest of the article here: successmagazine.com

What if the apostles developed an App?

“After more than two years worth of apps for the iPhone, not to mention other handsets like the Android, there are very few applications that come as a complete surprise. But one app I looked at recently definitely fell into that category — if only because it has been installed close to 10 million times, and has millions of regular and devoted users, but hardly anyone in the tech press ever writes about it. It’s called YouVersion, but it is better known simply as “the Bible app.”

Yes, the Bible has an app. No, it was not delivered to anyone on a mountain, and there were no burning bushes involved. And yes, it is close to 10 million installs, according to Bobby Gruenewald — a pastor at Lifechurch.tv, a high-tech church based in Oklahoma (with branches in seven other states) and the brains behind the Bible app. Gruenewald was involved in the tech industry before he joined the church (he had a web-hosting company in the 1990s that he eventually sold) so the idea of using the web and mobile to help people connect with the Bible seemed like a natural, he says.

The app provides an easy-to-read interface to the Bible (obviously) in more than 40 different versions and 22 different languages, but has social features and other interesting functions built in as well: users can share their favorite passages by posting them to their Facebook wall or sharing them on Twitter, and Gruenewald says there have been half a million such tweets over the past year. Users can also choose from a number of pre-set reading plans (read the New Testament in six weeks, etc.) and then track and share their progress much like runners do with Runkeeper.” Source: What If the Apostles Developed an iPhone App?: Tech News

Nice post by Mathew Ingram! Go the source to read the rest of the article…

5 Ways to Promote Your Social Media Efforts OFFline

You can follow the ‘via’ link above to get the rest of the story…

Social Media Policy & Rules Of Engagement

B2B Social Media Marketing

10 Reasons Why New Blogs Fail

Many bloggers don’t even make it to a full year. The truth is, blogging is much more difficult than most people realize. It seems easy enough, keep an online diary on a topic you love and people will read it, right? Wrong. I’ve witnessed so many blogs rev up…and burn right back down. Avoid these common pitfalls to stick around for the long haul!

If you’re interested in blogging, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article — it’s worth the price of a click… :-D

How To Develop a Social Media Strategy: A Roadmap for Integration

If you’re interested in social media, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article — it’s one of the best I’ve seen on social media strategy lately…

Turn Your Expertise Into Dollars Online

Posterous Logo
Image via Wikipedia

Small business owners possess a wealth of knowledge about their industry or sector, and when they share this knowledge with Internet (Internet) searchers, it lends credibility to their business and attracts new customers. Blogging is a key medium for sharing your expertise. The most recent Merchant Confidence Index, a survey of 10,000 small business owners conducted by my company found that nearly 30% are blogging and 35% plan to blog in the next three months. Those who are blogging have found that creating impactful content that people can find online is one of the best marketing tools available — and it’s free. According to data published by Internet marketing firm HubSpot, companies that blogged realized 55% more visitors to their site, 97% more inbound links and 434% more indexed pages.

Michele Gorham, owner of the Andover, Mass.-based Cookie Central bakery, is one small business owner who has turned her expertise into dollars online. She has created hundreds of blog entries about how to build a business, run a bakery, and other helpful topics; and she continuously answers customers’ direct questions through various social media platforms, including Facebook (Facebook), Twitter (Twitter) and Yelp (Yelp). Because of Gorham’s rich content contributions, her listings on various sites are highly trafficked and regularly found by search engines — generating more sales for her business.

If you’re as interested in thought leadership marketing, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

The Future of Social Media Parenting

Outdoor: The only ad platform that survives social media?

“Ultimately, I see outdoor’s place as being the only unaffected traditional media out let that can effectively launch social media conversations.” If you’re interested in outdoor advertising + social media, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

Social Media Billboards Scale Times Square Skyline

If you’re interested in billboards + social media, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

Take the High Road

Not only is Tom Clifford one of the most transparent people in social media, he’s also one of the genuinely nicest people I know. It comes across nicely in a series of videos he does for his children. Even though this message is directed at them, it’s good advice for all of us; ‘taking the high road’ will never come back to haunt you. Tom — I’m honored to follow you in Twitter… :-D

Firesheep and other scary new developments

As always, there have been a variety of new stories swirling around social media and its discontents over the past week.  This week, the big stories have been all about security:

  1. Firesheep: A software developer created a Firefox extension that allows users to easily abscond with cookie information over Wi-Fi networks.  The creator claims that his invention is harmless.  Others argue that it violates wiretapping statutes.  Everyone agrees that it is a dramatic development, especially because half a million people downloaded it in the first week.  Perhaps that open Wi-Fi network doesn’t look so appealing anymore…
  2. A report circulated that Twitter, Facebook and others in the industry are not doing enough to combat security threats like, um, Firesheep.
  3. Sensing a theme, another developer announced “Idiocy” designed to hijack the computers of “unsafe” Twitter users and tell them that they’re…well…idiots.
  4. Random journalists and bloggers are now hijacking accounts, just to show that they can.  Now that waterboarding yourself has become passe, journalists have been forced to actually become tech savvy, apparently.  I will predict that we can look forward to Katie Couric using Firesheep to look at the Facebook account of Glenn Beck sometime during sweeps week.

So what does all of this mean?  It means that users of social media and — quite frankly — any non-encrypted website through public Wi-Fi networks need to strongly consider either using VPNs (virtual private networks) or encrypted connection programs like HTTPS Everywhere

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’re interested in knowing more…

How Marketers Are Utilizing Social Media in 2010

Get the Most From a Small Business Social Media Presence

Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebook (Facebook) and Twitter (Twitter) doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.

When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.

I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to dig a little deeper…

Worker Rights Extend to Facebook, Labor Board Says

This is the first case in which the labor board has stepped in to argue that workers’ criticisms of their bosses or companies on a social networking site are generally a protected activity and that employers would be violating the law by punishing workers for such statements.

The labor relations board announced last week that it had filed a complaint against an ambulance service, American Medical Response of Connecticut, that fired an emergency medical technician, accusing her, among other things, of violating a policy that bars employees from depicting the company “in any way” on Facebook or other social media sites in which they post pictures of themselves.

Lafe Solomon, the board’s acting general counsel, said, “This is a fairly straightforward case under the National Labor Relations Act — whether it takes place on Facebook or at the water cooler, it was employees talking jointly about working conditions, in this case about their supervisor, and they have a right to do that.”

Still, how stupid do you have to be to air your grievances on Facebook?

5 Things Every New Facebook User Should Do Immediately

Image representing Facebook as depicted in Cru...
Image via CrunchBase

Facebook works.

Don’t have a Facebook account? Last time I checked, there were more than 500 million people in the world, so I know there are a few of you. If you are new to Facebook, there are some tips you should definitely do on your newly created account that take priority over everything else. In this article, I’ll show you what those things are.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to dig a little deeper…

5 Big Brands That Are Rocking the Social Media Space

You can follow the ‘via’ link above to go directly to the source to get the whole story if you’d like…

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