Tag: Small business

This list from author Matthew Shofoluwe is a good start…

“Business, like any organism, has to adapt to it’s environment. While the underlying principles for conducting businesses may remain unchanged, some areas are almost always in need of new and better ways of doing the same things. An example of such area is in communication. These includes presentations. Business has to promote itself. Passers by become visitors, who may become customers. A unique tool of these promotions is the internet, and the website in general.” Source: Business Website – 10 Reasons Why Your Business Should Have One

…but I think he didn’t hit the biggest issue hard enough, namely, the ability to publish whatever you want about yourself without having to worry about the cost of printing, etc. One of my favorite cartoons says ‘On the internet, no one knows you’re a dog…‘. I have always taken this to mean that any company can look as good as any other company on the internet regardless of their size…

If you’re looking for a low cost internet presence powered by social media, contact me using the form above or by calling (920) 486-4798. You can also find me lurking on the internet in these places…

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via thingstodoingreenbay.com

There are few people I know that have leveraged the internet more effectively to build their personal brand than ‘Green Bay Greg‘ Dallaire. The video is one that he shot for a client of mine, Tailwind Flight Center, and it demonstrates the quality of the work he’s doing at ‘365 Things to do in Green Bay’ along with Tony Rouse from MindSeed Labs. If you want to know how to use the internet and social media to build your brand you don’t need to look much farther than Greg Dallaire…

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via ducttapemarketing.com

John Jantsch says…

“I’ve said it before and I’ll say it again, social media tools are killer for the small local business trying to drive people offline and into their businesses and to build deeper relationships with existing local customers.

For this episode of Local Color I met Scotty Wise an Indiana restaurateur and owner of Scotty’s Brewhouse that is has his business booming through the use of social media. The key in his case, and I think for any local business, is to move beyond simply building a Facebook page or Twitter feed and to look for ways to deeply integrate social media into everything you are doing.”

I say John rocks and if you’re a small business owner, sit up and pay attention while you watch the video. John goes on to say…

“In the case of Scotty’s Brewhouse, not only do they Tweet and use Facebook, they sponsor events that involve social media, use Foursquare to reward frequent customers and even built iPads into the booths at their newest store to allow existing customers to interact in deeper ways, connect on Twitter, sign up for their eclub and what videos of their meals being prepared. There’s even a Scotty’s iPhone app so you can order ahead, get coupons and learn about special events.”

Hello! Any small business owners listening?

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Darren Rowse - Photography Blogger Extrodinaire
Image by kk+ via Flickr

Whenever I present on the topic of ‘practical, tactical social media’ organizational leaders usually like what they hear about social media and how to implement it to build their brands online until they hear that in order to achieve maximum results, they’ll have to post a thought every day for at least three months. The response is usually IMNOTAWRITER. If you’re one of those people, read on…

“Have you ever accidentally slammed your hand in a car door? OUCH!

I think that very unpleasant feeling can be compared to how some small business owners feel about blogging. Until very recently, I would never have published anything on the Internet because I have never considered myself a writer.

Well, that all changed when I purchased my small business and suddenly I was forced to start producing content so that I could try to rank in Google, educate customers, and develop my backstory.

However, even though I started producing content, I still suffered from the inferiority complex that can only be associated with IMNOTAWRITER syndrome.

This syndrome, I’ve found, can be deadly to your small business blogging and it can cause countless hours of wasted time and frustration.

Plus, telling yourself, IMNOTAWRITER, is a very easy and convenient excuse not to blog, isn’t it?” Source: How to Blog When You’re Not a Writer

You can go to the source if you want to read more, but what amazes me is the number of organization leaders that have time to write the same emails over and over, but don’t understand how much more efficient they could be and how many more people they could attract by posting the same email content on a blog and then sending the link to the post to their correspondents! Not only would it save them time, but also drive traffic to their sites. Fine, they say, but they don’t want to learn new technology to update their sites. For those people in particular, I allow all the sites I create to be updated via email — a skill which even the most technophobic organizational leader has mastered at this point. Now what’s your excuse? Please comment!

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Two of my favorite points from the author?

“Small town people are carrying smartphones, playing location based games, and using Facebook even while out of the house. Visitors and travelers are using Google Local to find businesses in even the smallest of towns. Travelers and locals review small town businesses on sites like Yelp and Urban Spoon. All of this is happening now. Smart small town businesses are taking advantage of this, and 2011 should see more businesses in small towns offering coupons and deals through the established players like Google and Facebook. Mobile-friendly information and QR Codes will pop up, even in remote locations.” and “The wave of global outsourcing may have crested, and small town business can benefit by capturing more of these jobs through ruralsourcing. Rural service firms claim a number of advantages over global firms: shorter supply chains, better data security, intellectual property protection, cultural compatibility, and convenient time zones. Costs are lower than traditional urban firms, reflecting the lower rural cost of living. Those small town companies capable of partnering with large corporate clients stand to gain new business throughout 2011.” Go to the source to read the article: smallbiztrends.com

Smart rural economic development corporations, government leaders and business owners will pay heed and e1evation, llc can help navigate the technology issues. ‘Connect with me’ to discuss how this applies to your organization…

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Social Media Landscape
Image by fredcavazza via Flickr

Business owners around the globe are asking themselves whether or not they need a social media manager. However, more and more of them are noticing the popularity of social media, but don’t know how, where, when, or why they should jump on the bandwagon themselves.  They notice their colleagues, peers, friends, children & family have jumped on board, on a more personal level. But, what so many of them fail to see, is that their present and future customers have jumped on for a ride too!

Right now, as you read this, your customers are flying down the road going mach 5 with no end in sight. They’re enjoying themselves too while reading/writing reviews, articles, comments & opinions on your business. They’re chatting amongst themselves (and to the rest of the internet world) about their latest visit, what their experience was, and even how it bugs them that Sally the cashier always seems “nice”, but never says thank you when they are leaving.

Wouldn’t you love the opportunity to be in that cart flying down the road too? Do you want to know what your customers are saying about you? Do you want to be able to effectively converse back with them? Wouldn’t you love to hear, first hand, about their experiences? Wouldn’t it be great to know how they felt about Sally so you could enforce stronger cashier policies?

Go to the source if you’d like to get the 5 reasons: socialmediatoday.com. h/t @tommytrc.
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What’s Your Killer “Technology”?

The word “technology” is in quotes because I want to expand your view of how it’s used. Businesses that get talked about do something different from other businesses. Being different is such an essential ingredient in marketing a small business.

You must also work, however, to bring that difference to the forefront of all marketing communications by developing tools that promote your point of view and your core difference.

It’s not enough to say that you’re different; you’ve also got to develop tools and materials that illustrate that difference. So in that vein, your technology could be a seven-step approach, a discovery audit, an actual technological product advancement, a coaching process, a set of tools, or proprietary software.

The key is to capture what it is that you do that’s unique and valuable and expand it into something that you can build a great deal of your educational content platform around. Think of this as your organization’s signature tool.

via openforum.com

My ‘signature tool’ is the ‘e1evation workflow’ — you can read about here…

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Turn Your Expertise Into Dollars Online

Posterous Logo
Image via Wikipedia

Small business owners possess a wealth of knowledge about their industry or sector, and when they share this knowledge with Internet (Internet) searchers, it lends credibility to their business and attracts new customers. Blogging is a key medium for sharing your expertise. The most recent Merchant Confidence Index, a survey of 10,000 small business owners conducted by my company found that nearly 30% are blogging and 35% plan to blog in the next three months. Those who are blogging have found that creating impactful content that people can find online is one of the best marketing tools available — and it’s free. According to data published by Internet marketing firm HubSpot, companies that blogged realized 55% more visitors to their site, 97% more inbound links and 434% more indexed pages.

Michele Gorham, owner of the Andover, Mass.-based Cookie Central bakery, is one small business owner who has turned her expertise into dollars online. She has created hundreds of blog entries about how to build a business, run a bakery, and other helpful topics; and she continuously answers customers’ direct questions through various social media platforms, including Facebook (Facebook), Twitter (Twitter) and Yelp (Yelp). Because of Gorham’s rich content contributions, her listings on various sites are highly trafficked and regularly found by search engines — generating more sales for her business.

via mashable.com

If you’re as interested in thought leadership marketing, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

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49% of Small Business Owners use a Smartphone

“Over the past few years, it seems that a few mobile devices — laptops, Bluetooth headsets, and increasingly, smartphones — have become ubiquitous among business people. The days of the pager are gone. Small business owners seem to be outpacing the rest of America in smartphone adoption, according to a recent survey of nearly 10,000 small business owners. While only 17% of Americans own smartphones, according to a recent Forrester study, a whopping 49% of small business owners are reported to own smartphones. Of those smartphone owners, 35% own BlackBerrys, 33% own iPhones, 25% own Androids and 7% own Windows Mobile devices. While the study didn’t include a comprehensive look at how small business owners are using their smartphones, we suspect that merchants are turning to mobile devices to stay on top of everyday business needs through e-mail, scheduling and calls. We’ve heard success stories from business owners who also tweet on the go, see the importance of location-based services, and are investing in mobile advertising.

If you’re a small business owner looking for a smartphone, don’t fall victim to the hype — know why you’re doing what you’re doing and make a smart decision. Here’s my perspective on selecting a smartphone…

#1. In many ways, the cellular provider you pick is more important than the phone you use in many cases. If you live in a large metropolitan area, this is kind of a non-issue but most Americans live in non-metropolitan or rural areas. An iPhone is worthless where I live because AT&T is worthless where I live. Before you select a smartphone, review the coverage areas of the network you intend to use and make sure coverage is good in all the areas where you do business and live…

#2. Having selected a network, the services you use should dictate the phone operating system you select. imho, all small business owners should select Google Apps for their business. Period. The Android phone operating system is developed by Google and optimized for Google Apps. BlackBerrys, iPhones, and Windows Mobile devices can all benefit from Google Apps but Android works best. My advice is that small business owners use Google Apps with the most powerful Android phone available from their carrier. Get the best phone you can afford…

#3. Having selected a carrier and a phone, find a rep at your cellular provider who has a clue. You may laugh, but finding a good rep can be a bit like Diogenes searching for an honest man. For me, my carrier is Sprint, my phone is an HTC Evo, and my rep is Cindy Otley at the Oneida Street store in Green Bay. For me, Cindy IS Sprint and she is a primary factor in my decision to stay with that carrier. She’s smart; she knows her company, their policies and the options they offer and she’ll work hard to help you select the plan and phone that will work best for you. I don’t make a move with Sprint these days without talking with Cindy. YOU need a rep like her, especially if you’re not sure about #1 and #2…

There was one more juicy tidbit in the post…

While only 12% of respondents said that they currently market their businesses through mobile — via mobile ads and apps, for example — other reports point towards an upward trend in mobile advertising budgets. In fact, spending on mobile advertising is set to grow nearly 50% to top $1 billion in 2011, according to eMarketer.” Source: 49% of Small Business Owners Use Smartphones [STATS]

More about that later…

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From Side Project to Sustainable Business Using Social Media

Image representing Twitter as depicted in Crun...
Image via CrunchBase

Over the last 18 months I’ve built two profitable businesses with the help of social media. One business was a sure thing; the other was a side project. My side project was a blog: womeninbusiness.com.au. All of the important numbers (subscribers, page views and profits) are growing monthly and I’ve never paid a cent to promote it.

When I decided to drop out of corporate life, my first move was to open a consultancy. I had been working online since 2001 and by 2008 was confident I’d accumulated enough skills and experience that finding work wouldn’t be a problem.

Around about this time, Twitter was the next big thing. I realized if I wanted to offer my clients the best service I could, I’d better get to know what Twitter was, and work out it was going to be any good for business.

Little did I know that the answer would be a resounding ‘yes’—and that it would help me take my side project from an idea to a sustainable business in less than two years.

via problogger.net

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d like to know more…

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“practical, tactical social media”

http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=practicaltacticalsocialmedia-100527084139-phpapp02&stripped_title=practical-tactical-social-media-20
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“What the hell am I supposed to write about?”

a tulip arrangement
Image via Wikipedia

I’m a huge fan of blogging for small businesses — after all, it has worked so well for me! This question invariably comes up sooner or later…

“What the hell am I supposed to write about, I own a {insert your small business here}?

Really, who cares about your flower shop, bike shop, auto parts store, or coffee house?

Answer: Your customers certainly care.

We all know by now that consistent small business blogging can drastically improve your Search Engine Optimization (SEO) and overall web presence. Additionally, a small business blog can increase your opportunities to interact with (and highlight) your customers and provide an additional occasion for you to share your expert knowledge.

Unfortunately, nothing stops a would be small business blogger faster than a perceived lack of time, and the frustration that comes with a lack of ideas to blog about.” Source: 9 Tips for Creating More Small Business Blogging Ideas

You’ll have to go to the source for Darren Rowse’s 9 ways. Questions? Feedback? Comment, call or contact me to discuss how this applies to your business…Technorati Tags: ,

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Want to beta test my new course?

A couple of weeks ago, I announced that my “Social Media Academy” course would be available April 5. I’m looking for three to five beta testers to help me perfect the content. The course is very much still in it’s infancy stages, but I am looking for a few people who would like to participate in testing the course as I build it…

This course is mean to address what I feel is a huge gap in the social media space — there seems to be no shortage of strategists who are generating demand by describing the social media ‘promised land’ but they leave seminar attendees wondering how do they take the next step. My focus will be on the practical tactics and tools outlined in my series ‘Top 10 Tactics and Tools for Tightening your Tribe’. It is meant for solopreneurs, small business owners, organizational leaders or marketing professionals who want to add social media to their mix but still want to get home for supper. You know what I mean? No one has more time in their days — “how can I add social media and without adding hours”? is the thrust of the course.

In exchange for helping me beta test the course, the participants will of course get free access to the course materials as I create and publish them, as well as semi-private coaching and the opportunity to potentially earn some money by promoting the course as affiliates when I launch it. Questions? Feedback? Comment, call or contact me to get more details…

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Driving traffic using Twitter?

The Twitter fail whale error message.
Image via Wikipedia

Start here…

“If you are a small business owner like me, then you are no stranger to the fact that learning how to master Twitter can seem a little bit like wrestling a hungry alligator. Meaning, there is a steep learning curve and if you mess up it can be deadly.

Figuratively speaking, of course!

After using Twitter for the past couple of years, and following a lot of trial and error, below are ten ways that I think you can begin to use Twitter to drive more traffic to your small business blog.” Source: Top Ten Ways to Drive Traffic to Your Small Business Blog Using Twitter

Go to the source to get the 10 ways!

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Put your business on the map

The Australian Yellow Pages logo used by Telst...
Image via Wikipedia

Small business owners should pay heed to the opportunities presented by mobile social media as the number of smartphone users climbs…

“Small businesses stand to increase their local audience and further their market reach through geolocation platforms, which attach real-world locations to mobile phones. Here are a few ways companies can become part of the location tagging world of social media.” Source: HOW TO: Make Your Small Business Geolocation-Ready

The place to start, however, is with Google Maps which is fast becoming the ‘Yellow Pages’ of the internet. Watch this…

httpv://www.youtube.com/watch?v=lviDz8fUMTE&feature=player_embedded

One thing to be aware of. Google has a STOOPID process for adding you to the map…

“First you’ll need your PIN, which should arrive in the mail within two weeks after you submit your business listing. If you have your PIN, enter it beside the appropriate listing below, then click ‘Go.'” Source: Google Local Business Center

You have to receive a pin via SNAIL MAIL. It’s the dumbest process in the entire Googlesphere but the benefits are worth the pain in the butt. imho, it’s one of the simplest and most effective ways a company can advertise their business. The information you enter about your business goes directly into the Google search engine and is immediately available to all those geeks who use Google Maps on their desktops or better yet, on their smartphones as they travel through your town…

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Small business and social media

Brian Solis
Image via Wikipedia

Just because you’re a small business, doesn’t mean you can’t leverage social media — in fact, it’s quite the opposite…

“Social Media impacts every business, every brand, and in doing so, connects a network of distributed communities of influence, making the world a much smaller place in the process. Small businesses are in fact at an advantage in Social Media Marketing as they can focus on hyper-local activity that can offer immediate rewards or at the very least, the real-time feedback or lack thereof says everything about next steps.

A recent survey conducted by Citibank offers a contrary point of view, citing small business executives who believe social networks offer no benefit or promise to expanding their business. This isn’t all that uncommon however. The truth is that without knowledge or direct experience, it’s virtually impossible to envision the potential of something where they’re most likely absent as a consumer themselves.” Source: The Socialization of Small Business | Brian Solis

The article goes on to say…

“Ad-ology published its “Small Business Marketing Forecast 2010″ report that revealed that among the other benefits of social media, lead generation is the biggest benefit of online networking. Other benefits ranked as follows…” Source: The Socialization of Small Business | Brian Solis

You’ll have to go to the source to get the complete ranked list. Comment, call or contact me to discuss how this applies to your business!

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3 ways for small businesses to save money on IT

Image representing Google as depicted in Crunc...

Regardless of what the government says, most business owners feel we’re still in a recession…

“The recession is cutting into small and midsized businesses’ IT spending, and some industries are hurting more than others, according to the results of the latest IT Effectiveness Index (ITEI) survey.

The ITEI is a benchmarking tool that measures the technology effectiveness of small and midsized businesses. (Small Business Trends is one of the partners of the study.) According to the latest survey, the manufacturing industry has been hit hardest, with 66 percent of people in this industry delaying, halting or canceling IT projects, and a similar number reducing capital expenses.

Also hard hit were the communications industry (at 55 percent), wholesale businesses (52 percent) and service providers with 48 percent reporting an IT spending slowdown. Not surprisingly, the computer industry was the least affected — only a third of the respondents in that industry said their IT projects had been affected by the recession. And the woes don’t end there. Half of the manufacturing industry respondents said their IT operations were either understaffed or critically understaffed. Thirty-three percent of service providers said the same, as did nearly a quarter of the respondents in the computer industry.” Source: SMB IT Budgets and Staffing Hit Hard by Recession | Small Business Trends

From where I sit, most small businesses squander money unnecessarily by not thinking about saving money where possible on IT. Here are three easy ways to stretch your technology dollar…

  1. Outsource your email and back office collaboration to Google; Google Apps is a powerful, cost effective way to communicate both internally and externally.
  2. Explore using a Content Management System like WordPress as a website; link it to social media outposts to drive your internet marketing.
  3. Get off the Microsoft licensing treadmill; no one NEEDS Windows 7, in face, most end users haven’t mastered XP and 2003 yet. Consider buying older computers on eBay, using Ubuntu, OpenOffice, and other money saving strategies and tactics.

These are just a few of the many ways small businesses can stretch their IT dollars and smart business leaders look to months like December when much of the world loses focus to implement ideas like these. Let’s talk about how you can start the new year with more cost effective tools for IT…

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Blogging for small business owners…

Image representing HubSpot as depicted in Crun...
Image via CrunchBase

I had a conversation last night with a friend and business owner who is struggling to get his mind around blogging and social media. I couldn’t help but think of him when I saw this…

“It’s quite easy for small business owners to become distracted by their day-to-day responsibilities. But in this competitive economy you can’t afford to miss out on the newest business innovations.

That’s why we asked 50 of the top small business bloggers to share their best tips for small business owners. Their response was incredible. While some shared nuggets of wisdom, others gave us actionable tips you can use right away. Here’s your crib sheet to the best business advice the blogosphere has to offer.” 101 Tips From Top 50 Small Business Bloggers | Wise Bread

Personally? I believe that a blog connected to social media is the single most important weapon a business owner or thought leader can have! Everyone has a point of view — that point of view needs to be PUBLIC to have an impact…

Each thoughtful post on your blog is a public demonstration of your thought leadership, personal integrity, humor, and professional insights. Source: HubSpot

The truth is, you don’t have time NOT to blog…

The question is, how to get started. For example, there are over 300 tools for managing your Twitter account. Which one[s] is/are right for you? That’s where having a guide to social media land can help. You can reach me via the contact page — I’ll be happy to talk you through it…

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