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John Jantsch
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2011 marks my eighth year of blogging. In that time I’ve logged over 2500 blog posts, acquired around 143,000 subscribers and had this blog named by the likes of Forbes magazine as their favorite for both marketing and small business.

If this asset has delivered any measure of success I can tell you that the primary reason is that in that same time I’ve also read some or all of approximately 120,000 blog posts written by others. I’ve stated repeatedly that anyone that wants to start a blog, get better at blogging or make their blog a serious marketing tool for their business must first and foremost get very good at reading blogs…

Go to the source to read the article if you’d like to know John’s logic. Find it here: ducttapemarketing.com. Business blogging for both production and consumption are two of the most important activities in my day. ‘Connect with me’ if you’d like to know more about it…
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Citibank
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In a sign that small businesses are finally emerging from the recession and looking to grow, an increasing number of business owners are adopting social media as a way to better market their business and reach more customers, according to the latest Citibank small business survey. The increased use of social media represents one of several findings in Citibank’s survey that shows small businesses are taking concrete action to grow in 2011.

According to the survey, use of social media increased significantly over the last year, with 36 percent of small business owners saying they use social networking sites such as Facebook, Twitter or LinkedIn to market their business, compared to just 19 percent a year ago.

Additionally, when asked what steps they will take to attract more business in 2011, 68 percent of small business owners say they will increase marketing and 54 percent say they will offer new products and services. Of those who plan to do business in a larger geographic area this year (38 percent), 49 percent plan regional expansion, 18 percent plan national expansion, and 16 percent are looking toward international expansion.

“As one of the main drivers of job creation and economic growth in the United States, small businesses are crucial to a robust and sustained recovery,” said Raj Seshadri, the head of Small Business Banking at Citibank. “We are thrilled to find that many small businesses believe the time is right to expand their business and find new customers, and at Citibank, we are committed to helping them succeed and grow.”

via businesswire.com

Interesting information from Citibank that indicates social media is becoming more and more mainstream for small business. Personally? I think the reason why is that smart business owners know that social media is one of those activities that takes more time than money — while both are scarce, owners are willing to get more efficient at some activities so that they can effectively engage in others. Comment below or ‘connect’ above to discuss how this applies to you and your organization…

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Social media is a tool that, on the surface, appears to only have use in certain areas- such as simple interpersonal relationships or business-to-consumer marketing.  However, experienced users recognize the benefits of social media in establishing and maintaining business-to-business marketing.  Those in marketing may claim, “Well, people who are into social media aren’t the audience we are going after.” or, “My distributors are too old- they don’t even use email!”  Certainly these arguments are true in some cases, but you will not gain anything if you don’t step out of your comfort zone and try.  Remember that your future network of distributors will most likely be experienced social media users.  If your business peers aren’t deep into social media, their interns and new hires will be.

Many people are still not sure what “social media” is.  Is it Facebook, Linkedin, or Youtube?  Actually it is not any one of these things on its own.  It is a means of communicating, sharing, and listening.  It’s all about sharing your ideas with your distributors so that both of you can be more successful.  Tips, tricks, and success stories help build relationships.  Social media, in all its forms, is all about posting questions to your networks, listening to ideas, and getting timely feedback to create better business partners.  It’s about sharing presentations and demonstrations to help build credibility in your industry.

Social media in the business-to business realm is all about connecting, learning, and growing- it is building and fostering relationships so that businesses can grow together. And remember, its all about the relationships!

via hcmiller.com

tommytrc @ HC Miller [the author of this post] belongs on your follow list! Not only is he the nicest guy in social media but he’s an ‘a-list’ content aggregator and creator as well…

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Personally, I swear by HootSuite as a social media dashboard — I find it’s the best tool for small businesses and people who are just getting started in the space. Comment below or ‘connect’ above if you want to know why! You can follow the ‘via’ link above if you’re interested in learning more…

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Reaching out to mobile travelers is good business, especially where I live on the Door Peninsula of Wisconsin. Every year, thousands of wired [that means “internet connected” for you folks from the U.P., eh?] travelers drive through our area on their way to Door County. The smart restaurateur should be looking at ways to figure out how to get their fair share of that mobile business! Here’s a interesting article that I found on the topic…

“For my project, I had a chance to develop top-level social media strategies and participate in the day-to-day management of social media presences. There is no better way to to hone your social media skills than to roll up your sleeves and “just do it” as this process gives you a way to see firsthand what works and what doesn’t work so well.

Based on my experiences, I have come up with a list of “7 Must-Do’s” for the restaurant industry. Some of these tips are no-brainers and can be implemented immediately. Some of the other tips are bigger projects and tasks that will need to be updated and monitored on an ongoing basis. Each of these tips will contribute to what should be the social media goals of any business: expand corporate mindshare, augment and expand existing marketing channels and increase the number of customer interactions.” Source: 7 Social Media Must-Do’s for the Restaurant Industry « Social Media Musings by Tom Humbarger

You’ll have to click through to the source to get the author’s thoughts, but here are the tools he recommends…

  • socialmention
  • Google Local Business Center
  • Yelp for Business Owners
  • Facebook
  • Twitter
  • Wikipedia
  • Blogging

It’s all great stuff and I recommend the tools he suggest for any small business looking to connect with wired travelers. Unfortunately, however, he forgot to mention Foursquare which is rapidly emerging and Snacksquare which is a location based coupon provider that sms’s coupons to people looking for places to eat in your area. Here’s the skinny:

“Users can get a glimpse of deals on a map, filter by category, check in at venues and have specific deals sent to their mobile phones. From a consumer perspective, Snacksquare offers a nifty way to explore deals before heading out.

The site also caters to hungry business owners anxious to get into the location-based promotion game. Essentially, merchants can use Snacksquare to add their venues to Foursquare (Foursquare) and to compile an SMS contact list of past and present customers for push marketing purposes.

Merchants can send friend requests to customers via Snacksquare and the customers that accept these requests can opt in to SMS messages from the merchant in question. Merchants can then use this SMS list to blast out automated location-based alerts to customers within a specified radius of the venue based on their most recent checkin. The service does come with associated costs, but businesses that sign up for the upcoming Foursquare Day can get free beta access.” Source: Snacksquare Connects Foursquare Merchants to Customers

Cool, huh? At the time, though, only ONE restaurant in northeast Wisconsin is using Snacksquare — The Pub on Main Street in Green Bay. What about your restaurant? Offering deals to wired travelers is what’s next and I can help you figure it all out…

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You betcha!

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I’d like to call your attention to a new webinar being offered by Dana VanDen Heuvel of Green Bay. In a couple of weeks, Dana will be speaking on the topic of business blogging for thought leadership and few people know this topic better than him. Dana says…

“Blogging is one of the most important aspects of a thought leadership or social media presence, yet so many organizations struggle with blogging or decide to dismiss it altogether because of the content publishing demands of blogging. Blogging doesn’t have to be hard, take a lot of time or take an entire staff to publish.

The Blogging for Thought Leadership webinar will take you through the steps from developing your thought leadership position to creating a realistic publishing plan that any organization can manage.
Some of the highlights that we’ll cover in the webinar:

  • Developing your thought leadership and blog point of view
  • How to use insurgent marketing to claim a thought leadership position in a crowded market
  • The social media thought leader’s equation
  • The weblog publishing roadmap
  • 20 types of blog posts to take your blog to the next level
  • How to create your own efficient blogging process
  • How to create the ideal social media publishing calendar
  • Getting the most from your chosen blog platform
  • How to connect your blog to Facebook, Twitter and LinkedIn
  • Case studies of organizations with highly successful thought leadership blogs”

Source: [New Webinar] Blogging for Thought Leadership

You can go to the source to sign up. Whether you can attend in real time or no, you’ll still get the content to view later…

This humble blog is one of the highest ranked websites in the US thanks to business blogging…

…and many of the concepts Dana will be presenting are ones we both consider to be ‘common sense‘ in this space — I wholeheartedly endorse his content and recommend it to you without reservation. Understanding the connection between business blogging and thought leadership could propel your online presence to new heights and there are few people better suited to explain it than Green Bay’s own Dana VanDen Heuvel. Be there when he lights it up…

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A lot of social media purists will tell you that you’re the spawn of the devil if you use automation.

To truly use social media properly, you have to “be there” constantly, otherwise you’re just fooling yourself and your connections.

Bullshit.

Maybe to the purists that are on Twitter and Facebook non-stop, and love to tweet just for the sake of getting influence scores up, automation is evil. After all, they’re on there doing their “thing” all the time, so why shouldn’t you be?

Simple.

The people that aren’t on Twitter and Facebook all the time are generally doing other things. You know… like client work. Yes, they’ll jump on and interact, but usually that’s when the other important stuff is done.

So forgive me if I see folks tell me automation is bad. If I’m going to share a blog post anyway by someone that I truly trust to deliver the goods, why do I need to physically be on Twitter to do this when I can send the same post out with something like Triberr or Twitterfeed?

What’s that? Because I’m not being true to social media and its values? Give me a break, please.

via dannybrown.me

Gee, Danny, how do you really feel? Seriously, I agree with Danny Brown when he says “Social media is just another toolset, or platform, or information base, or whatever tag you want to give it, to help you manage your needs better, whether they be personally or professionally.” I use dlvr.it to parse out my blog posts and social bookmarks throughout the day while I’m doing REAL work. That get’s the conversation started. On the backend, I use HootSuite and Gist to keep the ball rolling. Personally, I think that if you’re not using some form of automation, you’re working too hard and social media is costing you too much…

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Back in the day, if you wanted support from a business, you had to go to where the business’s reps were. Be it via an 800 number, support forums, e-mail or chat, the business would set the rules about how quickly your inquiry was addressed.

But with social media growing as a real-time support channel, the picture looks quite different these days. Customers are taking back control, and businesses increasingly have to assist on consumers’ terms.

I chatted with a colleague of mine, Brian House of IBM, about the different types of people searching for social support, and we discovered that most can be put in one of two categories. The first is the “social media native.” These are people who use social media, specifically Twitter (Twitter), as their main point of contact with companies and brands. These types are social media-savvy and reach for Twitter to share their everyday thoughts and opinions, which often overlap with their use of products and sentiment about brands.

The second type is the “last resort social media user.” This type of customer is more dangerous to a business because she is likely frustrated with the brand’s traditional support channels and has resorted to the public forum of social media to voice negative sentiment. She is not happy and won’t hesitate to share her opinion with friends.

Social support is no longer a luxury, but a necessity in today’s business climate. It’s an opportunity to maintain engagement with the savvy users in category one and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and considerations that you need to think through before engaging in social support.

via mashable.com

You can follow the ‘via’ link above to go to the source and read the 5 tips…

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In order to stimulate interest, businesses are told they have to discount goods and services by at least 50 percent. Even deeper discounts of up to 80 percent are encouraged. On top of that, the group buying site keeps as much as 50 percent (more perhaps?) of the amount the merchant brings in.

You do the math. If you offer a deal of $20 for $40 worth of goods or services, then the group site keeps as much as 50 percent of the amount sold, does that make sense?

Oh, but it’s advertising. Right, I get that. And if you’re advertising budget is big enough, or the margins on your products are high enough, it makes sense. You don’t lose your shirt with every sale. But, not every small business is the Gap. Quite to the contrary, most of us work on minimal ad budgets and thin margins.

One small business, Poises Cafe, lost so much money the owners had to dip into their personal savings to cover what they claim was an $8,000 loss! The owner called it a “terrible decision,” one that was made at the objection of her husband. Consider not only the strain this placed on their business, but their personal lives as well.

via thesocialmediahandyman.com

Paul Chaney has done a good job addressing the Groupon dilemma here. Personally, as a consumer I love Groupon, but as a small business owner I have a lot of other options that are free or much cheaper. You can follow the ‘via’ link above to read the rest of Paul’s article — comment below or ‘connect’ above to discuss how this applies to you and your organization…

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…according to John Jantsch…

One of the most common questions I receive is “how do I get started blogging?” Some might find it a bit odd that I suggest a three step approach and the first two steps don’t have much to do with directly working on your own blog. No, I think you get started blogging by working on your blogging mindset and blogging presence. So, here’s my 3-step blogging start-up plan.”

Click here to read more…

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“Twitter is a social networking and micro-blogging service that can be accessed through your account on their website, on your desktop, by instant messaging and mobile phones. Hundreds of thousands of people and companies, including several presidential candidates, reportedly, are users, although the firm won’t release that information.

What is known about Twitter is that its traffic is increasing rapidly, although it’s still considered a niche site. According to data from Web analytics firm Hitwise, visits to Twitter have more than doubled in the past 3 months and were up 60% in April. Twitter ranked #439 among Social Networks and Forums in late April, but its size is difficult to measure because it has so many ways for access, primarily cell phones.” Click here to read more…

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Alexandra Samuel
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Part of a series. Original version at AlexandraSamuel.com.

In my recent blog post about how to sustain your social media presence in just 3 hours a week, I advise drafting 3 blog posts in under one hour. That may sound unimaginable if (like me) you’ve fallen into the habit of turning each blog post you write into a mini-manual or philosophical essay.

But back in the day — you know, before Twitter — a lot of blog posts consisted of simply sharing a link and saying, hey, here’s something useful you should read. Now that we’ve got Facebook and Twitter, people tend to share links in 140 characters or less, and the blog-post-as-link-share has largely disappeared.

I’m all for sharing links in an efficient way, through Twitter or Facebook or even delicious. But we’ve lost something in this rapid-fire micro-sharing: we’ve lost the conversation about why something is worth sharing (or reading). We’ve lost the reflections on what we learned by reading the post we’re about to share.

And we’ve lost a great, valuable route to sustaining a blog. My 3-hour social media method relies on bringing back the “I read this and so should you” blog post. But in the era of Twitter et al., just sharing the link is not enough. You’ve got to provide some additional value….something that makes the reader glad to read your blog post, and not just annoyed you didn’t point them towards the original.

Here are seven ways to add value to a blog post you are sharing:

  1. Summarize the main argument of the post (but in a way that still encourages the reader to read the full post)
  2. Share a (brief) excerpt or two from the original post that you think was exceptionally interesting or useful
  3. Explain why you think it’s worth reading, or what you enjoyed about it
  4. Suggest another way to apply the original post’s advice or insight
  5. Raise a concern, criticism or missing piece of information
  6. Ask a question prompted by the blog post
  7. Point to another related or complementary resource, or draw a thematic connection between multiple blog posts

If you can add value to the post you are sharing in one (or more) of these ways, you can draft a useful, legitimate blog post in 10 minutes or less. Don’t believe me? Then watch this video, which records the process of writing yesterday’s blog post about digital fasts.

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The excerpt above is longer than most of my curation posts, but Alexandra Samuel’s perspective is a good one that summarizes from another perspective what I was discussing with clients in a executive briefing on Friday and I wanted to accomplish three objectives here. First, show them how I first post things to my own site before sharing them with anyone. Second, how you can effectively curate content from other sources to prove your own point and third, ask people to interact with you based on the information you’ve shared. Comment below or ‘connect’ above so we can talk about how this applies to your business…

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