Tag: Facebook

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“Can you pick me up at my place in 15 minutes? Text me when you get here.” No, this isn’t a text message to a friend or a call to a car service—it’s a direct message sent through Twitter to a driver of a Chicago cab. Rashid Temuri, who goes by “Chicago Cabbie” online (@ChicagoCabbie on Twitter) has taken what would otherwise be considered a traditional taxi business and integrated it with social media in a way that is still exceedingly rare in the service industry. How much better can it be interacting your clients through Twitter, FourSquare, Facebook, or Google Latitude? Apparently a lot—Temuri is not only seeing success from his social media strategy, he’s building a loyal repeat customer base because of it.

Here’s how Temuri works: he, like most other licensed cabs in the US, works through a dispatching company (in this case, Flash Cabs). Normally he would put himself “on call” when he’s on duty, meaning the company can send him to pick someone up when the client calls in. But instead of doing that, he has been posting when he’s available on Twitter—for example, here’s one of his recent tweets:

“Good morning #Chicago!! It’s a wet wet day here. 41°. Take $5 OFF the meter from now till 2PM to any airport from anywhere. #ORD #MDW”

In addition to tweeting, he also allows clients (or potential clients, as the case may be) to follow him on Google Latitude or Find My Friends so that people know wherever he is at any given time and can contact him when they need a ride. He offers free WiFi within his cab for iPhone and iPad users (“Don’t use your limited data!” he says), and plans to soon offer free WiFi for regular laptop users. Sometimes, as seen in the tweet above, Temuri gives discounts for his social media followers, and he always remembers who everyone is.”

Source: Old services meet new media: a tweeting cabbie’s growing business

If cabbies can benefit from Twitter, don’t you think it’s time you took a look at how social media could benefit your business?

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Here’s some important data on consumption, curation and creation from Brian Solis…

According to Forrester Research, overall adoption of social technologies has effectively reached saturation. 80% of people in the US engage with social media, which is equal to the number of people who text via SMS or  equivalent to the ubiquity of those who own DVD players.

While it’s new, its value is not to be minimized. Social media users already number in the hundreds of millions, providing the reach of traditional media but also the precision of one-to-one service and attention. Forrester notes that just a handful of “Mass Connectors” will create 256 billion influence impressions in the US this year.

As our social graphs propagate, the information that passes within it also multiplies. Individuals are not only socializing, they are sharing information and creating content. In doing so, updates serve as social objects, becoming catalysts for increased interaction and overall reach. As a result, participants and their social presences are amplified within existing social graphs and now also extend across a rising category of nicheworks or interest graphs – social graphs united around common interests and themes.

We are the architects of our own experiences and we are also the hubs of relevant content, resembling production foremen as we develop workflows and processes for consuming, curating, and creating content.

Source: The Three C’s of Information Commerce: Consumption, Curation, Creation – Brian Solis

I have been using the first three words in the ‘e1evation workflow’ for almost two years. To these I add ‘connect and converse’ as you see below…

'e1evation workflow' (2)

The ‘e1evation workflow’ is a ‘lather, rinse, repeat’ process for content marketing that can help you establish a dominant thought leadership position. If you’re intrigued by Brian’s work and are looking for a ‘practical, tactical way’ to become one of Forrester’s 23% in the creator space, comment or ‘connect’ to discuss how this applies to you and your organization…

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All vendors, heck, EVERYONE needs to rethink the way we interact with customers, especially now that there are 400 million Facebook members, 100 million of which access the service via smartphones…

“Traditional Web sites are being replaced by social media and Web 2.0 communities for vendor and partner marketing and sales activities, and the number of people using such tools for sales purposes is increasing as the technology continues to evolve and users start to understand how to better take advantage of the benefits.

In fact, the way vendors and channel partners are doing social marketing is starting to change a lot, said Michael Dubrall, managing director of Gilwell Group, during the recent “Exploring Social Media & Vendor Marketing Trends — Survey Results” Webinar hosted by Integrated mar.com as part of its Trusted Business Advisor Webinar series.

Vendors and partners are having to change the way they meet their customers’ needs, but they’re also communicating with and finding customers differently than before.

“There’s a huge change in the way we’re interacting with each other up and down the value chain,” Dubrall said. Some of the old ways of doing business are giving way for the new reality of social media marketing…” Source: Integrated mar.com: direct results for the indirect world

If you’re a marketing genius confused by all the social media possibilities, comment, call or contact me to talk about how this applies to your business…

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Is LinkedIn the ‘red headed stepchild’ in your social media arsenal? It is for me. Read on…

Not a day goes by when we don’t see Twitter and Facebook as being talked about as essential social networks for bloggers to be investing time into – but over the last few months I’ve been investing a little extra time into another social network – one that I wonder if some have forgotten about a little – LinkedIn.

I’ve long had a LinkedIn Account (I’d love to connect with you there) but I’ve not really known what to do with it for a long time – but lately I’m seeing more and more opportunities in the network. Let me quickly mention a few…

via problogger.net

You can follow the ‘via’ link if you want to know the 5 ways. Comment, connect or call if you’d like to talk about how this applies to your situation…

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Google Buzz Off
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Your Sunday morning collection of profound stuff to think about all day long. The big buzz this week WAS Buzz and the ancillary issues it raises…

“I’m having a hard time deciding whom to follow on which network with duplicate shares everywhere. The problem is compounded further by folks who auto-share from one network to another. There is no value in following people who share the same thing on Reader, Buzz, Twitter, Facebook, and so on. Duplication simply amplifies noise and reduces signal.

This is a real problem with social media today. Everyone wants maximum likes, shares, retweets on each and every thing they share. Their hope, understandably, is that each morsel they throw into social media becomes a feast on which everyone will drool.

Well, count me out. If someone is auto-feeding the same thing on all networks, it doesn’t add any value to me to follow them on all networks. Especially if they are not engaging in conversation where their content is landing.” Source: Google Buzz + Reader + Twitter + Facebook = Noise by @ScepticGeek

On to Gina Trapani on adding social media to your already hectic life…

“When you’re active on the Web, keeping up with all your online accounts can feel like a full-time job. You want your high school friends to find you on Facebook, your co-workers to follow you on Twitter, and business associates to find you on LinkedIn. But there are only so many hours in the day, and too many Web sites to check in and update. The good news is that you don’t have to hire a personal assistant to update all your profiles. With the right strategy, you can manage multiple accounts with minimal effort. Here’s how.” Source: Work Smart: Mastering Your Social Media Life | Fast Company

You’ll have to go to the source to read Gina’s thoughts. If you’re still confused, contact me; imho, few people know more about seamlessly integrating social media into your already hectic life than I do… Continue reading “Ponder this 2/14/2010” →

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Still not convinced on the topic of curation? Read on…

Curation is now a necessity. The web is full of content. More than a person could consume in several lifetimes if all they did was sleep a couple hours per day and surf the web, life after life.

Google can’t help us with our internet A.D.D.  Nor can Facebook or Alltop.

The best we’ve been able to do so far to harness the massive information overload is use tools like Google Reader and RSS feed aggregators like Alltop.  They’ve helped, to be sure, but no one is going through all that information and picking out the best of the best and making sense of it all for you.

Rather than start a new site with the goal of creating a bunch of new content, it’s time for people to think about being content curators.  Organizing and commenting on the best content around a certain topic.

Curators still use blog software to publish their content, but the vast majority of each post is made up of carefully reviewed and organized 3rd party information.

via jackhumphrey.com

Jack Humphrey says it well here and I encourage you to follow the ‘via’ link and read his 11 reasons. Me? I am the self-styled ‘king of curation’ and my ‘e1evation workflow’ allows you to curate content better and faster than any other system I know of with maximum effect. Comment, call or ‘connect’ so we can talk about how this applies to your organization…

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Tamar Weinberg
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Tamar Weinberg’s got you covered. Here are some characteristics she says you’ll need…

A few weeks ago, I posted about the seven characteristics of highly effective online video. Taking this theme a little further, I decided to branch out into the blogosphere, but using the number seven this time around was a tad too limiting. There are at least ten characteristics off the top of my head that make blogs and bloggers successful. These characteristics give the blogs mentioned below fame, fortune, and loyal followings.

Want to build your blog and following? Here are some key ideas and takeways — as well as inspirational bloggers you might want to follow — who can help you realize that dream. Source: 11 Characteristics of Highly Influential Blog(ger)s » Techipedia | Tamar Weinberg

Go to the source to read the rest of the article…

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Here’s my new, favorite Firefox plugin…

“Shareaholic makes it easy for you to submit the web page you’re on to your favorite sharing or bookmarking service, including: digg, del.icio.us, facebook, friendfeed, google bookmarks, google reader notes, kaboodle, magnolia, mixx, myspace, pownce, reddit, stumbleupon, tumblr, twitter, and ycombinator. You can also e-mail the web page directly to a friend.” Shareaholic – The browser add-on extension to share, bookmark and e-mail web pages quickly

If you’re a blogger, one of the most important things you can do is to get your content out into the social media stream is to share, share, share. Shareaholic is the fastest, easiest way I’ve seen to do that so far…

6/29/2011 My old friend the ‘Blog Post Promoter’ tells me via this post that I’ve been officially loving Shareaholic for over three years now. Although I have moved from Firefox to Chrome as my primary browser, Chrome remains the one extension or add-on that I could not live without. While I’m not a Chris Brogan or Darren Rowse, when an internet mechanic like me says this extension rocks, I’d suggest you find out why…

;-)

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Psychologists tell us that it takes 21 days to forge a new habit — yet most new year’s resolutions are broken in first week. Why? Lack of persistance. This simple little tool may just be the answer for you…

“Whether you’re staring down the end of the year and want to get a head start on your New Year’s Resolutions, or you just want to make a positive change in your life, like getting out for a walk periodically or remembering to get a little exercise when you wake up, Habitforge can help. Habits are generally activities that you repeat without really thinking about having to do them, and it takes repetition to turn an activity from something occasional to a real habit that is part of your daily routine.

Simply tell Habitforge what it is you want to do and how frequently you want to do it, and the service will help you make your vague goal into something you actually do with some regularity. The goal is that eventually, Habitforge will be able to step aside, and you won’t even think about it—you’ll just do it.

Habitforge reminds me of Disciplanner, another tool that’s designed to help you take vague goals, like exercising every day and packing your own lunch, and turning them into things that you actually do. Accounts at Habitforge are free, and getting your reminders set up is incredibly simple: Unlike with Disciplanner, Habitforge has no graphing or analysis tools available to make sure you did what you set out to do, just a reminder and some light tracking of your progress. Source: Habitforge Helps You Build Healthy Habits – AppScout target=”_blank”

You can set up a free habitforge account here…

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I’ve been following industry oracle Guy Kawasaki for over 25 years and I agree with him almost all of the time. He was right about the Mac, he’s right about Posterous and he’s right about Alltop. He’s right about so many things. When he speaks, I take notes. This time, however, I take issue…

He posted a recent article on the topic of Facebook pages recently and this is one of the rare times I need to take issue…

“Q: I’m a small business entrepreneur, and I’ll be introducing a consumer product soon. Should I create a website for my company or a Facebook fan page?

A: I faced a similar question a few weeks ago for my book, Enchantment: The Art of Changing Hearts, Minds, and Actions. I had three options: create a site for the book, add a section for the book to my existing website, or create a Facebook fan page.

After five minutes of thoughtful deliberation, I decided to add a bare-bones section to my website (which I haven’t gotten around to do yet—which should tell you something) and create a Facebook fan page but not to create a website for the book. Here’s why I did not choose a website:” Source: Ask the Wise Guy: Facebook Fan Page or Website? : The World :: American Express OPEN Forum

Guy goes on to elucidate 4 reasons why he did not choose a website and 8 reasons why he chose a Facebook page along with 3 potential ‘gotchas’ — go to the source and read the entire article if you’d like…

Here’s where Guy and I part thinking. In business, the answer is rarely either/or. Frequently it’s both/and. Guy’s advice is great for someone launching a product or a book, but it’s not really great long term advice for an entrepreneur launching a company. As a short term strategy I recommend that entrepreneurs buy a domain, set up Google Apps and create a Facebook page. Google Apps will give them the ability to send corporate email from their domain and their domain name can be temporarily directed toward their Facebook page until they build a blogsite. This will give them a total ‘appearance package’ that will allow them to look professional immediately while they contemplate their website and further social media strategy and tactics…

On this issue I side with author Lisa Barone who recently posted…

“Brace yourself: Facebook is trying to take over the world. Or, if not the world, at least the entire Internet. With Facebook partnering up with popular sites like Yelp, many SMB owners may feel as if their load got lighter. I mean, why waste time worrying about your building your blog or your own site when you can grow your Facebook presence instead? If Facebook’s opening up the doors so that people can take you with them, you don’t have to worry about anything else anymore, right?

Wrong!

It doesn’t matter how hot Facebook or any of the other social media sites are looking right now. You still need to be focused on using your blog to create your own authority and brand.” Source: 10 Reasons Not To Ignore Your Blog For Facebook

Reason #1 she cites? “You don’t own Facebook”…

The problem with Facebook from my perspective is that you’re not only a renter, you’re a free renter and you can expect all the rights and privileges thereof. In other words, you have no rights on Facebook — not even privacy. You use it at your own risk. Facebook can — and has — made major changes to their technology without notice or recourse. Using a Facebook page is a great place for an entrepreneur to start but not to stay. I agree with Chris Brogan, Darren Rowse and other internet visionaries who propose an internet ‘homebase and outpost‘ strategy that puts a blog at the center of your online presence. The key is that you have to own that presence and be ‘master of your domain’ name and internet brand…

In the future, these homebases may become less important as more people understand the wisdom of David Sauter and his team at Envano. Their ‘autobahn’ model describes a future where a website becomes less important as a company embraces appropriate social media tools to build their internet presence, but the lack of an ‘easy button’ or unified social media dashboard makes this more of a future vision than a present reality…

Guy, I love you, your thought leadership and your content, but just this once I think your Q&A might have done the reader a disservice. Readers? Questions? Feedback? Please comment, call or use the contact form to connect so we can talk about how this applies to your business…

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