Tag: Customer relationship management

Some people like to make things overly complicated. Me? Sometimes I like to grossly oversimplify things and take them back to the basics. Example? ‘Thought leadership’ marketing. To my mind, if you want to be a thought leader there are only two things you need to do well:

  • Deepen your expertise through a continuous learning program
  • Document your expertise through blogging and social networks

Everything else is just details…

When it comes to effective business development, or marketing and sales again, I think there are only two activities you need to master:

  • Generating leads
  • Managing leads

Again, everything else is just details…

Whether you are a freelancer or running a large enterprise I believe there are 7 databases you must manage effectively to succeed. They are:

That’s all there is to it! If you can effectively manage these 7 databases you can go from reacting to your market to dominating your market.

Questions? Feedback? I’d be happy to expand/expound on any of these topics…

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e1evation, llc announces that Todd Lohenry has been named the interim VP of Marketing, Sales and Technology at Jag, Inc., one of Northeast Wisconsin’s oldest and most trusted names in advertising.

There are two objectives behind the move:

Introduce internal systems and process improvements at Jag, Inc.

Jag, Inc. has already migrated from Microsoft Exchange to Google Apps for Business Communications. It is also in the process of implementing a new Content Management System [CMS] website, social media strategy, and Customer Relationship Management [CRM] system to improve both sales and customer service. Todd will manage the business development process and oversee the day to day operations of these systems and their processes which drive business development at Jag, Inc.

Expand the existing product lines of both companies.

Jag, Inc. is already one of the top providers of outdoor, indoor and commercial signs in the State of Wisconsin — President Jane Sweasy is a respected member of the Wisconsin Family Business Forum and the Northeast Wisconsin business community. e1evation, llc is a Google Authorized Solutions Provider, a CMS Website developer, a social media marketer, and a Charter Business representative — owner Todd Lohenry is also a public speaker and teaches the social media certification course at NWTC.

Together e1evation, llc and Jag, Inc. offer a full range of cost effective options that will work together to generate leads for our customers ‘here, there and everywhere’. Moving forward, billing and administration will be handled through Jag, Inc. – please contact Todd Lohenry regarding any transitional business issues…

About Jag, Inc.

“Jag billboards and commercial signs have been getting companies and their products noticed since 1946. As a family-owned business, Jag Outdoor Advertising prides itself on going above and beyond when delivering customer service, ensuring that every Jag customer achieves optimum results while earning a lifetime friend.”

About e1evation, llc

“e1evation, llc [pronounced elevation] is an international consulting firm that helps businesses, non-profits and academic institutions with marketing, sales and technology solutions.”

For Jag, Inc.:
Jane Sweasy, President
Jag, Inc.
1508 Sunset Avenue
Algoma, WI 54201
http://jagoutdoor.com
jsweasy@jagoutdoor.com
(920) 487-3443

For e1evation, llc:
Todd Lohenry, Owner
e1evation, llc
305 Steele St., Suite 27
Algoma, WI 54201
http://elevation.company
(920) 710-0790
todd@e1evation.com
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It’s not easy being social

THE Jay Baer and Zena Weist
Image by tysongoodridge via Flickr

Better said “It’s easy, but not simple”. Jay Baer’s got some great thoughts on adding social media to your mix…

“Social media isn’t inexpensive, it’s different expensive.

In the QA portion of recent speeches, I’ve frequently been asked this is great, but doesn’t it seem like it will take a lot of time?

Yes. It. Will.

Succeeding on the social Web requires daily participation. Whether it’s brand reputation management, PR and influencer outreach, customer service and social CRM, interacting with fans on a brand community, or just creating content that builds thought leadership — it all takes time.

Fundamentally, there are no shortcuts in social media, because the entire premise is that you’re interacting with customers one on one (or one on few). That is of course more time consuming than reaching hundreds, thousands, or millions of customers at one time with a paid advertisement. How could it not be so?

The only way America is even keeping its head above the global water line is by squeezing every last drop of productivity out of all of us. Please raise your hand if you’re working fewer hours these days than you did five or ten years ago. Exactly. Unless you’re somehow on Justin Bieber’s management team, you’re probably busting your hump like never before, tethered to the world by the iWhatever. So, I recognize that you probably don’t have the time to really commit to social media, and neither does anyone on your team.” Source: Nobody Said Social Media Was Easy Continue reading “It’s not easy being social” →

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Salesforce.com Enticement Program: Migrate with Ease

Another sign of growing customer dissatisfaction with Salesforce.com…

“Salesboom.com™ leading vendor of Software-as-a-Service CRM Software Solutions today announced the implementation of their Salesforce.com Enticement Program which is designed for displeased Salesforce.com customers who are looking to migrate to another CRM provider. Businesses who migrate to Salesboom.com On-Demand CRM Solutions receive a $5,000 check and a guaranteed lower annual rate than that of Salesforce.com, some restrictions apply…

An increasing number of businesses driven by frustration with poor customer service and high license and integration costs are leaving Salesforce.com for Salesboom.com. As described by Rami Hamodah, the President and Co-Founder of Salesboom.com, “The relationship between Salesboom.com and Salesforce.com is a one way street. Salesforce.com customers embark on their journey along this one way street and find themselves at our door. This one way street analogy sums up our relationship with Salesforce.com, we should be thankful to them, after all they are our largest source of new clients!”

Myself, I was a huge fan of Salesforce.com for many years but have moved on to the community version of SugarCRM which has much of the functionality of Salesforce.com but is free and just fine for a smaller sales team. Salesforce.com is doing a lot of stupid things lately from their lame channel program to their ever escalating prices. Think twice before getting invoved with Salesforce.com…

Update 11/21/09: Since writing this post, have also become a huge fan of Zoho CRM!

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