Tag: Business

Damn, we’re good!

I’m a little bit torn between two conflicting philosophies of self-promotion here. Woody Hayes always said “when you get to the endzone, act like you belong there”. On the other hand, it’s a sad dog that can’t wag his own tail, so please forgive a little tail wagging on my part…

Earlier this week, I posted about the work we’re doing with farm implement manufacturer AGCO. Yesterday Wunderkind Public Relations of Atlanta said that while “Georgia’s top public and private companies scored a D for social media engagement in 2009”, e1evation’s client AGCO was one of only four brands in the state singled out for their excellence in the social media space…

“Four Georgia companies received perfect scores: AGCO Corp., the Coca-Cola Company, Delta Airlines, and Infor Global Solutions. These companies utilize a variety of channels to create an interactive dialogue with customers, prospects and employees. On the other hand, thirty-one companies received a score of 2 or less, and all but one company is using some channel of social media. Data also concluded that public companies as a whole, whether B2C or B2B, are more engaged (2.36) than private companies (1.92).” Source: New Research Reveals Georgia Companies Lack Social Media Engagement — ATLANTA, Jan. 28 /PRNewswire/

Now I’m sure there are a lot of great social media consultants in Georgia, but when AGCO needed a social media plan, they turned to the e1evation/Envano team from Northeast Wisconsin. As AgWired reported…

“One of the recommendations Sue makes is to not be afraid to get started with social media. She says that there are some great consultants out there who can help you too. I’ll use this opportunity to make a little plug for Todd Lohenry with e1evation, Inc. [sic] who has worked with AGCO.” Source: AgWired » Blog Archives » AGCO Shows How To Go Social

The e1evation/Envano team offers a unique combination of expertise and value and we’re just down the road. Comment, call or contact us to talk about how we can help you bridge the social media gap in your firm…

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How to fail in 2010

I had the privilege earlier in my career to work closely with the great Jeff Martin [the guy Steve Jobs credits with the ‘Think Different’ campaign and you know Steve Jobs doesn’t often give credit!]. Jeff’s response to stupid ideas was to say ‘Well, that’s a great going out of business strategy’. My friend Dana VanDen Heuvel outlines some great ‘going out of business strategies’ in this guest column in the Green Bay PressGazette…

Congratulations! Your business made it through 2009, one of the toughest years since the Depression, and now you’re ready to accelerate into the rebound. After all, optimism is one of the hallmark traits of most successful business people. We know that we can’t sell in the past and believe that the best lies ahead of us.

There are a few things that can, if you do them, hinder your progress immeasurably, virtually sealing your demise in the New Year. If you do these things, failure is all but assured. However, if you heed this advice and act positively in the other direction, your success is all but guaranteed. Source: Guest column: How to fail in business in 2010 | greenbaypressgazette.com | Green Bay Press-Gazette

Go to the source to get 6 pointers on creating your own personal ‘going out of business strategy’…

;-)

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Lessons learned from 2009

Here’a a great post from Holly Green…

“2009 has come and gone, and many of us are taking a huge sigh of relief. Going through one of the worst recessions in U.S. history will certainly take the wind out of your sails. But we appear to have weathered the worst of the storm. And while the economy might not rebound with the speed and vigor we would like, it at least appears to be heading in the right direction again.

So what did we learn from the trials and tribulations of the past year? And how can we apply those lessons going forward? Here are 10 things I believe that leaders need to do differently to position their businesses for success in 2010.” Source: Blogging Innovation: 10 Lessons Learned from 2009 – Innovation blog articles, videos, and insights

Go to the source to read her ten lessons. My favorite?

“Get used to the likelihood there will be no normal anymore. The old business world that most of us knew and loved went away with the recession, and it’s not coming back. To adapt to today’s business realities, question all your beliefs and assumptions, get comfortable with uncertainty, and adjust your expectations. For most, the new ‘normal’ will be slow and sustained growth rather than a hockey-stick curve and it will continue to surprise us.” Source: Blogging Innovation: 10 Lessons Learned from 2009 – Innovation blog articles, videos, and insights

Which one is yours?

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The “Chicken Plucking” Secret of Success

Thinking about success for 2010? Here’s something to ponder…

Charles F. Kettering, inventor of the electric self-starter for cars, once said, “My definition of an educated man is the fellow who knows the right thing to do at the time it has to be done…. You can be sincere and still be stupid.” Indeed. The world is full of sincere, hungry people waiting for food to magically appear on the table.

But let’s not bother with them right now. It’s almost time for dinner and we have work to do. While the rest of the world frets about ruffling feathers, let’s get busy plucking the chicken. We’ll eat. We’ll laugh. And we’ll drink a toast to our success.”

A good reminder for entrepreneurs! Click the here to read more of this excellent post…

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Lately I’ve been struggling…

…with the issue of what is the best way to graphically depict the relationship between the various social media tools that I use. I think I may just end up settling with a flow chart for now, however, I’m finding some interesting stuff along the way such as this…

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Social web involvement around the world…

Hmmm. Interesting…

http://viewer.docstoc.com/v2/

Global Map of Social Media – December 2009 –

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The intangible benefits of blogging

“Search for the term benefits of blogging and you’ll probably find hundreds and thousands of blog posts and pages waxing eloquent about the great benefits of blogging and I totally believe in most of the stuff. Blogging has so many benefits that it is simply outrageous not to have a blog, especially if you run an online business…

Blogging has both tangible and intangible benefits. Since you’ll find tangible benefits of blogging almost everywhere, in this post I’m going to talk about the intangible benefits of blogging: benefits that are there but you cannot see them, you cannot measure them, and they may not even manifest an effect that you can observe.” Click the here to read more…

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define:brand

I got this from Seth Godin who got it from the Google dictionary…

“A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another. If the consumer (whether it’s a business, a buyer, a voter or a donor) doesn’t pay a premium, make a selection or spread the word, then no brand value exists for that consumer.

A brand’s value is merely the sum total of how much extra people will pay, or how often they choose, the expectations, memories, stories and relationships of one brand over the alternatives.

A brand used to be something else. It used to be a logo or a design or a wrapper. Today, that’s a shadow of the brand, something that might mark the brand’s existence. But just as it takes more than a hat to be a cowboy, it takes more than a designer prattling on about texture to make a brand. If you’ve never heard of it, if you wouldn’t choose it, if you don’t recommend it, then there is no brand, at least not for you.

If you hear a designer say this, “A TCHO Chocolate bar, with its algorithmic guilloche patterns, looks like a modern form of currency. “Modern” was always part of the brand brief — no faux traditionalism, but resolutely forward-looking for a new generation of chocolate enthusiasts…” then I wonder if there’s a vocabulary disconnect.

Design is essential but design is not brand.

(Believe it or not, I didn’t make that quote up).

PS a Google tip: you can find the definition of any word by typing “define:” followed by the word into your search box.” Source: Seth’s Blog: define: Brand

This goes hand in hand with the earlier post I did about Facebook pages…

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5 Reasons for Not Managing Your Pipeline

Colin Wilson writes… “I’ve been travelling the length and breadth of the UK last week and not been able to put up any posts on my blog and so feeling a little more than a tad guilty I’ve been trying to put one together during my lunch break on one of the training workshops that I’ve been running… to help me I enlisted the help of some friends and so my thanks go to Tony, Richard, Elaine, Mike and Dave (aka Ishbell) who helped me develop this list.

Here are our 5 best reasons why you should not manage your pipeline…” A tongue in cheek look at the problem of opportunity pipelines which is definitely worth the read. Click here to read more…

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3 ways for small businesses to save money on IT

Image representing Google as depicted in Crunc...

Regardless of what the government says, most business owners feel we’re still in a recession…

“The recession is cutting into small and midsized businesses’ IT spending, and some industries are hurting more than others, according to the results of the latest IT Effectiveness Index (ITEI) survey.

The ITEI is a benchmarking tool that measures the technology effectiveness of small and midsized businesses. (Small Business Trends is one of the partners of the study.) According to the latest survey, the manufacturing industry has been hit hardest, with 66 percent of people in this industry delaying, halting or canceling IT projects, and a similar number reducing capital expenses.

Also hard hit were the communications industry (at 55 percent), wholesale businesses (52 percent) and service providers with 48 percent reporting an IT spending slowdown. Not surprisingly, the computer industry was the least affected — only a third of the respondents in that industry said their IT projects had been affected by the recession. And the woes don’t end there. Half of the manufacturing industry respondents said their IT operations were either understaffed or critically understaffed. Thirty-three percent of service providers said the same, as did nearly a quarter of the respondents in the computer industry.” Source: SMB IT Budgets and Staffing Hit Hard by Recession | Small Business Trends

From where I sit, most small businesses squander money unnecessarily by not thinking about saving money where possible on IT. Here are three easy ways to stretch your technology dollar…

  1. Outsource your email and back office collaboration to Google; Google Apps is a powerful, cost effective way to communicate both internally and externally.
  2. Explore using a Content Management System like WordPress as a website; link it to social media outposts to drive your internet marketing.
  3. Get off the Microsoft licensing treadmill; no one NEEDS Windows 7, in face, most end users haven’t mastered XP and 2003 yet. Consider buying older computers on eBay, using Ubuntu, OpenOffice, and other money saving strategies and tactics.

These are just a few of the many ways small businesses can stretch their IT dollars and smart business leaders look to months like December when much of the world loses focus to implement ideas like these. Let’s talk about how you can start the new year with more cost effective tools for IT…

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Think social media ROI = zero?

Think different!

“Why are we trying to measure social media like a traditional channel? Social media touches every facet of business and it should be viewed more as an extension of good business ethics. Which, if done properly, will harvest sales down the line. Co-Chairman Alex Bogusky of Crispin Porter & Bogusky puts it best when he states: “You can’t buy attention anymore. Having a huge budget doesn’t mean anything in social media…The old media paradigm was PAY to play. Now you get back what you authentically put in. You’ve got to be willing to PLAY to play.” – Alex Bogusky, Co-Chairman of Crispin Porter + Bogusky” Source: Socialnomics – Social Media Blog

This video from Socialnomics has been viewed over 1 million times…

httpv://www.youtube.com/watch?v=sIFYPQjYhv8&feature=player_embedded

Now, think about this…

“A big question out there these days is: What is the ROI of Social Media? Or the ever popular how do I measure the ROI of social media? Often when I get this question it’s appropriate for me to retort: “What’s the ROI of your phone?” Other times it’s not appropriate to respond with this answer, which, if done in the wrong tone, or place, can win you a free punch in the face. Then there are the naysayers that adamantly proclaim, “We aren’t doing social media because there isn’t any ROI.”

To borrow from the Conductor of the Boston Philharmonic Orchestra, Benjamin Zander, there are those in life that sit in the back row with their arms folded, judging, and complaining. Then there are those that sit in the front row with a vision and they are spending their energy on making that vision a reality. This article and video have been put together with the hopes of it being a viable tool for those with a vision to get those seated in the back row to stand up and see the social media light.” Source: Socialnomics – Social Media Blog

Now, watch this…

httpv://www.youtube.com/watch?v=ypmfs3z8esI&feature=player_embedded

You can find the statistics from the Socialnomics video here. When you’re ready to engage, contact me — by virtue of my partnership with MarketingSavant and Envano, no one in the area has more experience in leveraging social media to produce measurable results…

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5 Sentences

I post a lot about email. Why? Because for most business people the battle for control over the inbox is THE most critical fight they face each day. Most actionable items come to us in the form of email and tools like GTD and Inbox Zero help us process that information [search the blog for those topics]…

What about writing emails? There’s a move afoot called 5 Sentences. It’s not complex — you can read everything you need to know about it here. Guy Kawasaki also wrote about it in his post ‘Ten Things to Learn This School Year ‘:

“How to write a five-sentence email. Young people have an advantage over older people in this area because older people (like me) were taught to write letters that were printed on paper, signed, stuck in an envelope, and mailed. Writing a short email was a new experience for them. Young people, by contrast are used to IMing and chatting. If anything, they’re too skilled on brevity, but it’s easier to teach someone how to write a long message than a short one. Whether UR young or old, the point is that the optimal length of an email message is five sentences. All you should do is explain who you are, what you want, why you should get it, and when you need it by.”

Handling email effectively is not only knowing how to process your inbox — it’s a collaborative effort on all our parts to write better and more succinct emails!

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Salesforce.com Enticement Program: Migrate with Ease

Another sign of growing customer dissatisfaction with Salesforce.com…

“Salesboom.com™ leading vendor of Software-as-a-Service CRM Software Solutions today announced the implementation of their Salesforce.com Enticement Program which is designed for displeased Salesforce.com customers who are looking to migrate to another CRM provider. Businesses who migrate to Salesboom.com On-Demand CRM Solutions receive a $5,000 check and a guaranteed lower annual rate than that of Salesforce.com, some restrictions apply…

An increasing number of businesses driven by frustration with poor customer service and high license and integration costs are leaving Salesforce.com for Salesboom.com. As described by Rami Hamodah, the President and Co-Founder of Salesboom.com, “The relationship between Salesboom.com and Salesforce.com is a one way street. Salesforce.com customers embark on their journey along this one way street and find themselves at our door. This one way street analogy sums up our relationship with Salesforce.com, we should be thankful to them, after all they are our largest source of new clients!”

Myself, I was a huge fan of Salesforce.com for many years but have moved on to the community version of SugarCRM which has much of the functionality of Salesforce.com but is free and just fine for a smaller sales team. Salesforce.com is doing a lot of stupid things lately from their lame channel program to their ever escalating prices. Think twice before getting invoved with Salesforce.com…

Update 11/21/09: Since writing this post, have also become a huge fan of Zoho CRM!

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ShareThis 101

http://vimeo.com/moogaloop.swf?clip_id=1492638&server=vimeo.com&show_title=1&show_byline=1&show_portrait=0&color=&fullscreen=1

The ShareThis User Experience from ShareThis on Vimeo

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I’m working on a project…

…to put my business online using only tools that are freely available from Google. The purpose of the exercise is to ‘eat my own dog food’ so to speak and thereby demonstrate that it’s possible for any entrepreneur, SMB, volunteer group, etc. to have a robust web presence and take advantage of these tools for their own purposes. Sign up for updates in the Feedblitz box in the right hand column and track my progress…

Update, November 9: I ultimately had to pass on this project in favor of adding WordPress and a few other tools to the mix. Since the time of this original post, I’ve learned 10x more about ‘good, fast and cheap’ tools to put your business on the internet. Questions? Feedback? Comment, call or write!

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So You Want to Be a Blogging Star?

“Mark Cuban, the owner of the Dallas Mavericks, has a full plate. Besides his basketball team, the busy billionaire also owns part of a media company, and serves as chairman of the TV channel HDNet. He recently competed for five weeks on “Dancing With the Stars” on ABC. How on earth does he find time to blog?” Click here to read more…

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Parking fail…

…becomes social media success story! A security camera caught this parking ‘fail’ on camera:

httpv://www.youtube.com/watch?v=Do6pmYfNco0&feature=player_embedded

Hyundai Canada [manufacturer of the victim’s car] saw this YouTube video and was quick to turn this into a social media success! The moral of the story? Everyone wins with social media done well…

httpv://www.youtube.com/watch?v=JyD6arNlTE8&feature=player_embedded
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One bookmark manager to rule them all…

A recurring theme on this blog is using one one online [platform independent] tool to use or store resources. Bookmarks are no exception, although in this case I actually use two – one for public, one for private [nothing racy here — actually is the stuff that’s too boring to share] bookmarks. If you scroll down to the bottom of this page, you’ll see what is called a ‘tag cloud’ from del.icio.us [online at del.icio.us.com] — it’s a ‘cloud’ of bookmarks that I have tagged with descriptors so that I can share them with other people. Check it out — del.icio.us is what you call a social bookmarking tool meaning that you can share the good stuff that you find and categorize it to either share it or be able to find it again. If you use firefox, there are a couple of addons that will allow you to replace the firefox bookmarks with del.icio.us. You can also use it to import your firefox bookmarks into del.icio.us as well. You can share your bookmarks as clouds on your blogs or through a newsfeed if you prefer…

The other tool I use is Google bookmarks which part of the Google toolbar. Google bookmarks doesn’t have the rich sharing capabilities of del.icio.us so that’s where I keep my boring stuff that’s not really worth sharing. You can log on to Google bookmarks anywhere so your toolkit can be with you whenever and wherever you are. The Google bookmarks also integrate nicely with Google search and Google notebook…

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Stop doing random acts of lead generation!

“I don’t know about you but I seldom meet a B2B marketer who time to think. And it seems that the pressure keeps building as more of us seek to do more with less.

That said, it’s vital for us to think before we execute. It’s not about doing more campaign activity… it’s about doing the right things repeatedly better.

The simple act of a sales and marketing team finding time to think and collaborate together is vital to developing a solid lead generation program. Our results will improve because we’re following this approach: ready, aim, aim, aim, and then fire.” Click here to read more…

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The Brand called You…

Starbucks logo
Image via Wikipedia

…is not a new concept — Tom Peters rolled it out a couple of years ago — but it’s just as relevant today as it was then. Even more so!

“That cross-trainer you’re wearing — one look at the distinctive swoosh on the side tells everyone who’s got you branded. That coffee travel mug you’re carrying — ah, you’re a Starbucks woman! Your T-shirt with the distinctive Champion “C” on the sleeve, the blue jeans with the prominent Levi’s rivets, the watch with the hey-this-certifies-I-made-it icon on the face, your fountain pen with the maker’s symbol crafted into the end …

You’re branded, branded, branded, branded.

It’s time for me — and you — to take a lesson from the big brands, a lesson that’s true for anyone who’s interested in what it takes to stand out and prosper in the new world of work.

Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me Inc. To be in business today, our most important job is to be head marketer for the brand called You.

It’s that simple — and that hard. And that inescapable.” Source: The Brand Called You | Fast Company

I strongly encourage you to go to the source and read the rest of the article. It’s foundational reading for any thought leader…

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I’ll be in Germany…

…[and you won’t ;-)] in the beginning of November covering the Agritechnica trade show for my client AGCO…

“This biannual fair is considered the world’s largest and leading trade fair in the field of agricultural machinery. It is a rather specialised fair in terms of products, visitors and exhibitors. Over the past 10 years, Agritechnica has been growing rapidly, doubling its number of exhibitors. In 2007, 1,268 companies exhibited their products, of which 920 where from outside Germany. Over 340,000 visitors visited the fair, some 71,500 from outside Germany.” Source: AGRITECHNICA 2009 | CBI

The bright folks at AGCO are using social media as a breakout strategy to connect with customers. If you want to track our preparation and progress from the very beginning to the end of the show, you can do it here…

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