It’s all about SOPA today…

It’s all about SOPA today…

http://storify.com/e1evation/trending-topics-for-1-18-2012

The things I’ve been thinking about in the past 24 hours…

The things I’ve been thinking about in the past 24 hours…

http://storify.com/e1evation/trending-topics-for-1-15-12

A tag cloud with terms related to Web 2.
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All vendors, heck, EVERYONE needs to rethink the way we interact with customers, especially now that there are 400 million Facebook members, 100 million of which access the service via smartphones…

“Traditional Web sites are being replaced by social media and Web 2.0 communities for vendor and partner marketing and sales activities, and the number of people using such tools for sales purposes is increasing as the technology continues to evolve and users start to understand how to better take advantage of the benefits.

In fact, the way vendors and channel partners are doing social marketing is starting to change a lot, said Michael Dubrall, managing director of Gilwell Group, during the recent “Exploring Social Media & Vendor Marketing Trends — Survey Results” Webinar hosted by Integrated mar.com as part of its Trusted Business Advisor Webinar series.

Vendors and partners are having to change the way they meet their customers’ needs, but they’re also communicating with and finding customers differently than before.

“There’s a huge change in the way we’re interacting with each other up and down the value chain,” Dubrall said. Some of the old ways of doing business are giving way for the new reality of social media marketing…” Source: Integrated mar.com: direct results for the indirect world

If you’re a marketing genius confused by all the social media possibilities, comment, call or contact me to talk about how this applies to your business…

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Guy Kawasaki, American venture capitalist and ...
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I’ve been following industry oracle Guy Kawasaki for over 25 years and I agree with him almost all of the time. He was right about the Mac, he’s right about Posterous and he’s right about Alltop. He’s right about so many things. When he speaks, I take notes. This time, however, I take issue…

He posted a recent article on the topic of Facebook pages recently and this is one of the rare times I need to take issue…

“Q: I’m a small business entrepreneur, and I’ll be introducing a consumer product soon. Should I create a website for my company or a Facebook fan page?

A: I faced a similar question a few weeks ago for my book, Enchantment: The Art of Changing Hearts, Minds, and Actions. I had three options: create a site for the book, add a section for the book to my existing website, or create a Facebook fan page.

After five minutes of thoughtful deliberation, I decided to add a bare-bones section to my website (which I haven’t gotten around to do yet—which should tell you something) and create a Facebook fan page but not to create a website for the book. Here’s why I did not choose a website:” Source: Ask the Wise Guy: Facebook Fan Page or Website? : The World :: American Express OPEN Forum

Guy goes on to elucidate 4 reasons why he did not choose a website and 8 reasons why he chose a Facebook page along with 3 potential ‘gotchas’ — go to the source and read the entire article if you’d like…

Here’s where Guy and I part thinking. In business, the answer is rarely either/or. Frequently it’s both/and. Guy’s advice is great for someone launching a product or a book, but it’s not really great long term advice for an entrepreneur launching a company. As a short term strategy I recommend that entrepreneurs buy a domain, set up Google Apps and create a Facebook page. Google Apps will give them the ability to send corporate email from their domain and their domain name can be temporarily directed toward their Facebook page until they build a blogsite. This will give them a total ‘appearance package’ that will allow them to look professional immediately while they contemplate their website and further social media strategy and tactics…

On this issue I side with author Lisa Barone who recently posted…

“Brace yourself: Facebook is trying to take over the world. Or, if not the world, at least the entire Internet. With Facebook partnering up with popular sites like Yelp, many SMB owners may feel as if their load got lighter. I mean, why waste time worrying about your building your blog or your own site when you can grow your Facebook presence instead? If Facebook’s opening up the doors so that people can take you with them, you don’t have to worry about anything else anymore, right?

Wrong!

It doesn’t matter how hot Facebook or any of the other social media sites are looking right now. You still need to be focused on using your blog to create your own authority and brand.” Source: 10 Reasons Not To Ignore Your Blog For Facebook

Reason #1 she cites? “You don’t own Facebook”…

The problem with Facebook from my perspective is that you’re not only a renter, you’re a free renter and you can expect all the rights and privileges thereof. In other words, you have no rights on Facebook — not even privacy. You use it at your own risk. Facebook can — and has — made major changes to their technology without notice or recourse. Using a Facebook page is a great place for an entrepreneur to start but not to stay. I agree with Chris Brogan, Darren Rowse and other internet visionaries who propose an internet ‘homebase and outpost‘ strategy that puts a blog at the center of your online presence. The key is that you have to own that presence and be ‘master of your domain’ name and internet brand…

In the future, these homebases may become less important as more people understand the wisdom of David Sauter and his team at Envano. Their ‘autobahn’ model describes a future where a website becomes less important as a company embraces appropriate social media tools to build their internet presence, but the lack of an ‘easy button’ or unified social media dashboard makes this more of a future vision than a present reality…

Guy, I love you, your thought leadership and your content, but just this once I think your Q&A might have done the reader a disservice. Readers? Questions? Feedback? Please comment, call or use the contact form to connect so we can talk about how this applies to your business…

Is it possible to love a phone? Oh, yes — I looove both of these… 

The Nexus S 4G from Google offers a stripped-down Android experience free from unnecessary pre-installed ‘bloatware’ apps common on many other phones. This highly customizable device is ‘pure Google’ and many Android users will prefer this experience to the bells and whistles other manufacturers load onto their phones. It can still take advantage of Sprint’s 4G WiMax network, offers a beautiful 4-inch slightly curved display, and will always be the first phone to get Google’s Android software updates. For hardcore Android users who want to keep things pure, this a great choice.

The HTC EVO 4G was the nation’s first 4G phone, and though it is a year or so old and is likely to get superseded by the EVO 3D later this month, it still packs a fair old punch. Sporting a large, bright 4.3” screen, this phone lets you take advantage of Sprint’s speedy 4G WiMax network. You’re also likely to find your monthly cellular bills with Sprint are lower if you choose your plan carefully. With an expected update to Android’s 2.3 Gingerbread operating system in the next few days, the EVO 4G will still keep you ahead of the pack for a while yet.

For almost a year, I was thrilled with the Evo but then Cindy Otley of Sprint in Green Bay tempted me with the Nexus S. Never have I been more ecstatic about a device — or at least not in recent memory! With more speed, more memory and less crapware, the Nexus S is the Android phone that beats them all, especially when combined with the Sprint network. Call the Oneida St. Store @ (920) 497-2181 ‎and let Cindy hook you up…

Groupon logo.
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Google Executive Chairman Eric Schmidt has announced that the search giant will launch its Groupon competitor on Wednesday, starting with Portland.

The news that Google is getting into the daily deals space is not a surprise. Google attempted and failed to acquire Groupon for $6 billion last year. A few months later, Mashable exclusively learned that Google was developing a Groupon competitor called Google Offers.

At the D9 Conference in Palos Verdes, California, Schmidt and Stephanie Tilenius, Google’s VP of commerce, demonstrated the company’s new product. It’s just like Groupon in that it provides users a daily deal from “thousands of merchant partners.” Google showed off a deal for $10 worth of Floyd’s coffee for $3 on stage.

The big selling point for Google Offers is that it will integrate seamlessly with Google Wallet, the company’s NFC-based payment system launching this summer. Instead of printing out a coupon or barcode, completed offers are put into a user’s Google Wallet, where they are automatically saved and redeemable. Eventually they will be utilized automatically through NFC.

Google Offers will be available Wednesday in Portland and eventually will roll out to New York, San Francisco and other cities during the summer.

Bye, bye Groupon…

Texting on a keyboard phone
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That’s fairly extensive, but many firms are, at the very least, monitoring some of employees’ Internet, phone and email use, especially larger companies and those in sensitive or heavily regulated industries. The market for email monitoring software has grown more than 25% each year since 2008 and is projected to reach $1.23 billion in 2013, according to IT market research firm Gartner; more than one in three large U.S. companies employ actual people to read or analyze employee email, according to a 2010 study by email monitoring firm Proofpoint. Plus, a survey by the American Management Association and The ePolicy Institute found that almost half of the small, medium and large companies surveyed monitored phone use, and two out of three monitored web use. Instant-message and text-message monitoring are also increasing, says Stephen Marsh, chief executive of email archiving firm Smarsh.

Not only do employers watch what you’re doing, but many act on what they find. One in five large U.S. companies fired an employee for violating email policies in the past year, the Proofpoint survey found. What was a fireable offense? Most email investigations pertain to issues of employees leaking sensitive, confidential or embarrassing information, or theft – not racy messages sent to a girlfriend from an office email account or the occasional online shopping binge from the corporate desktop.

Follow the link and go to the source. How many of these things are true in your organization?


A long time ago during Apple days, I was privileged to work with Nilofer Merchant. She writes here…

I believe in the power of stories. Stories are like Maps. They point to directions and paths that we might not have seen if not well marked. I share my stories, and my goal is to enable others to be emboldened to share theirs. Stories told as they are happening is a way of seeing the imperfect, raw, and often tenuous ways that outcomes are shaped. When any decision is seen in retrospect, we can say “of course” but that’s rarely how it feels at the time. I did a very transparent process of sharing the Rubicon closure story over the course of a year, in the hopes that perhaps it will be informative to others and knowing that how I tell the story years from now will be different than the steps on the journey. This blog can then be a learning journey of stories – yours and mine.

Nilofer is brilliant! Follow her blog and you’ll see why…

Cloud computing icon
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Cloud computing offers a lot of benefits to small-medium business and other cost conscious organizations. Here’s how you can avoid some of the risks…

With Cloud Computing becoming more widely utilized, it is important for organizations to understand ways to maximize benefits and minimize risks of a move to the cloud. This paper details the significant benefits that Cloud Computing brings and provides guidance to IT decision makers to help their decision making process. This is especially important given the plethora of vendors in the marketplace today. Buyers need to appreciate that assessing individual providers is critical to the success of Cloud Computing programs.

Go to the source to read the article: rackspace.com

If you seriously want to understand the benefits [and pitfalls] of cloud computing, go to the source. If you want to apply the benefits and avoid the pitfalls in your organization, ‘connect with me’ to discuss your scenario…

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This one really has me scratching my head…

“One of the interesting trends of 2009 has been the gradual decline of RSS Readers as a way for people to keep up with news and niche topics. Many of us still use them, but less than we used to. I for one still maintain a Google Reader account, however I don’t check it on a daily basis. I check Twitter for news and information multiple times a day, I monitor Twitter lists, and I read a number of blogs across a set of topics of most interest to me.

Frankly I’m more likely to use Google Reader to search for specific information nowadays, than to scan my subscribed feeds for their latest posts. So what’s happened to RSS Readers. Do people still use them and is there still a viable market for them?” Source: RSS Reader Market in Disarray, Continues to Decline

Personally, I consider mastering RSS feeds to be a key competitive advantage for thought leaders. I think the reason why RSS readers are in decline is because feeds are still hard for most people to master and they just don’t get it! If you’re one of those folks, contact me and I’ll be happy to help you figure it out…

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Image representing IBM as depicted in CrunchBase
Image via CrunchBase

Back in the day, if you wanted support from a business, you had to go to where the business’s reps were. Be it via an 800 number, support forums, e-mail or chat, the business would set the rules about how quickly your inquiry was addressed.

But with social media growing as a real-time support channel, the picture looks quite different these days. Customers are taking back control, and businesses increasingly have to assist on consumers’ terms.

I chatted with a colleague of mine, Brian House of IBM, about the different types of people searching for social support, and we discovered that most can be put in one of two categories. The first is the “social media native.” These are people who use social media, specifically Twitter (Twitter), as their main point of contact with companies and brands. These types are social media-savvy and reach for Twitter to share their everyday thoughts and opinions, which often overlap with their use of products and sentiment about brands.

The second type is the “last resort social media user.” This type of customer is more dangerous to a business because she is likely frustrated with the brand’s traditional support channels and has resorted to the public forum of social media to voice negative sentiment. She is not happy and won’t hesitate to share her opinion with friends.

Social support is no longer a luxury, but a necessity in today’s business climate. It’s an opportunity to maintain engagement with the savvy users in category one and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and considerations that you need to think through before engaging in social support.

You can follow the ‘via’ link above to go to the source and read the 5 tips…

Isn’t blogging for 40 year old political malcontents living in their parent’s basement? Not at all. Smart companies are using blogging as the glue to bring their internet content together and drive their social media outposts. Late last year, I wrote…

“Here’s the real payback, however, and the real reason why these corporations do it: HubSpot says that companies that blog get 55% more visitors, have 97% more inbound links, and 434% more indexed pages [which are valuable from a search perspective]. Better yet, customers who are engaged by a corporate blog and social media spend 30% more than their disconnected counterparts, according to MarketingSavant Dana VanDen Heuvel…” Source: Why a company must have a blog… | e1evation, llc

For those who are skeptical, read on…

“With tens of millions of blogs online today, major corporations have started to recognize the value of a corporate blog for communicating with customers. However, corporate blogging is far different than the more traditional blogging that most of us encounter on a daily basis. Corporate blogging brings its own unique set of challenges and opportunities that must be considered and addressed by the company in order for its users to have a positive experience.

…Probably the most significant reason for companies to manage a corporate blog is the communication benefits it can provide. As a higher percentage of the population uses the Internet for researching and buying products and services, companies can often benefit from having a more direct line of communication with customers and potential customers.” Source: Corporate Blog Design: Trends And Examples – Smashing Magazine

According to the source, the five reasons why companies should blog are:

  • Communication with customers and the public
  • Demonstration of corporate responsibility
  • Reputation management
  • Promotion of products and services
  • Provide executives and/or employees the chance to communicate openly

To this I would also add…

  • Search engine optimization
  • Public promotion

If you want to read more, go to the source. In the meantime, I’m going to post a couple of examples of great corporate blogs to illustrate these points. Here they are in no particular order…

GM…

The GM Fastlane Blog is a great example of corporate blogging because GM has clearly realized that regurgitating press releases is not what blogs are made for. GM talks a lot on their blog about their cars and trucks and the design choices they make while creating them, but they also throw in interesting treatises on current hot-button issues, such as alternative energy.” Source: 15 Companies That Really Get Corporate Blogging

Social media maven Dell…

“Though Dell’s corporate blog rarely strays from Dell-centric news, the company posts with a great conversational voice, often breaks news on their blog (which keeps people coming back), and listens and responds to customers. Dell also posts regularly (1-2 posts per day at least) which keeps content fresh and encourages repeat visits.” Source: 15 Companies That Really Get Corporate Blogging

Lenovo

“The great collection of blogs from computer maker Lenovo demonstrate that the company really understands blogging. Lenovo intersperses posts about its product line with musings about business, design, life, and technology. Definitely don’t miss the Design Matters blog, which should be a must-read for any designer.” Source: 15 Companies That Really Get Corporate Blogging

Amazon Web Services…

“What could be more dreary than commoditized data processing and storage services? While that might sound boring, the AWS Blog does a great job of highlighting cool things that are done on top of Amazon Web Services. Lately they’ve put up posts about how AWS are being used by the New York Times to provide online access to 150 years of archives and by the little ShareThis widget that you’ve probably seen on hundreds of thousands of blogs around the web. Lots of charts, graphs and other fun stuff for nerds on this blog.” Source: Nine Company Blogs That Are Fun For Anyone to Read

And the list goes on. imho, smart companies will use this tool as part of what I call a ‘Perry Como’ approach to PR [you know “accentuate the positive, eliminate the negative, latch on the affirmative, and don’t mess with Mr. Inbetween]. Looking for more? I suggest the Alltop list of corporate blogs

Questions? Feedback? Leave a comment, call or contact me so we can discuss how this applies to your business…

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John Jantsch
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John Jantsch recently wrote on the topic of “Profiting from other people’s content”. He says…

“Don’t be alarmed by that title — I’m not talking about stealing content for gain, I’m talking about adding the filtering and aggregating of content to your content consumption, creation and sharing routine.

Pretty much everyone has bought into the idea that they need to produce lots of valuable content in order to build the trust and search engine eyes of today’s online prospect. One way to supplement your content strategy while still providing lots of value, is to get good at finding and filtering other people’s content that your prospects and customers will find useful as well. (Done right, the other people will thank you for giving a wider audience to their content).

It should go without saying that giving credit to the original source and full attribution to the author when appropriate is a must.” Source: Profiting From Other People’s Content | Small Business Marketing Blog from Duct Tape Marketing

John talks about his “consumption, creation and sharing routine” — my mantra is ‘listen, publish, promote’ which is a little more elegant in my book but we’re both trying to say the same thing and use an alliteration in the process. If I were John, I might go for ‘consume, create, communicate‘ — in fact, I might start using that instead. Either way, the point is that gathering good content effectively and commenting on it is a great way to build your personal brand. I’ve been using this strategy for years — most recently, I amped it up by using Posterous [another tool that John advocates] and saving more content directly to my blog instead of shared bookmarks as I used to do. Here are the results:

I think the results are really quite good for an ‘army of one’, don’t you? I do all my ‘creation and communication’ as a result of my daily ‘consumption’ — because my system is easy to implement and use, I work it frequently. I call quoting other sites ‘curation’ and my rare original thoughts ‘creation’. The curation works to draw people to my creation. Does it work? You betcha [you’re reading this, aren’t you?]. The average person drawn into my blog through effective communication reads 3.3 pages and spends 2:52 minutes on the site, while only 4.75% ‘bounce’ to another site. Over 71% are new visitors…

Jantsch goes on to give three tactical implementations of his ‘profiting from content’ suggestion. They are…

Make yourself a better resource

Creating a habit of filtering content related to your industry, products, competitors and customers will make you better at what you do, allow you to keep up with trends and give you data to help you build deeper relationships with customers.

Share content to draw attention

Pointing out useful resources and good finds is a great way to build your social media and blog followings. Consistently sharing relevant links and sharing them on Twitter is a strategy that many find helps them be seen as follow worthy. Creating a once a week blog post roundup of good stuff is a great way to add content and keep readers engaged.

Filter personalized content

A more advanced strategy is to use your filter skills to create your own industry research briefs. If you specialize in several market niches you can create laser specific new pages and email newsletter roundups that feature the best of what you find each week. You can even use RSS technology to deliver dynamically changing web content password protected for your best clients.” Source: Profiting From Other People’s Content | Small Business Marketing Blog from Duct Tape Marketing

Clearly, John and I share a lot of the same ‘common sense’. He goes on to list 10 different resources [you can follow the link] you can use as tools to find other people’s content. One of them — Kurrently — is one I’ll have to add to my toolkit. For me, however, this is where we part ways. My paradigm is “Google Reader is the answer. Now what is the question?“.

I use Google Reader like a tactical nuke. It’s the one tool I use to manage the ‘rest of the internet’ and I use it like a virtual newspaper or better yet, news bureau, where I manage hundreds of little newsbots that do my news aggregation for me. I have 5 great ways to get relevant content into Google Reader and they include most of John’s 10 tools — it’s just that in my book, Google Reader is the one tool that rules them all. It really is the driver in my ‘e1evation workflow’ outlined below. Either you get it and you can use it or I can help you implement it but the point is that if you have a brand and you want to build it online, we can help…

 
Two of my favorite points from the author?

“Small town people are carrying smartphones, playing location based games, and using Facebook even while out of the house. Visitors and travelers are using Google Local to find businesses in even the smallest of towns. Travelers and locals review small town businesses on sites like Yelp and Urban Spoon. All of this is happening now. Smart small town businesses are taking advantage of this, and 2011 should see more businesses in small towns offering coupons and deals through the established players like Google and Facebook. Mobile-friendly information and QR Codes will pop up, even in remote locations.” and “The wave of global outsourcing may have crested, and small town business can benefit by capturing more of these jobs through ruralsourcing. Rural service firms claim a number of advantages over global firms: shorter supply chains, better data security, intellectual property protection, cultural compatibility, and convenient time zones. Costs are lower than traditional urban firms, reflecting the lower rural cost of living. Those small town companies capable of partnering with large corporate clients stand to gain new business throughout 2011.” Go to the source to read the article: smallbiztrends.com

Smart rural economic development corporations, government leaders and business owners will pay heed and e1evation, llc can help navigate the technology issues. ‘Connect with me’ to discuss how this applies to your organization…

Sharing Trends in 2010

Stuff I saved in ‘Reader’ on December 27, 2010

Stuff I saved in ‘Reader’ on December 14, 2010

And the Top Twitter Trends of 2010 Are…

Six Social Media Trends For 2011

It was a banner year for social media growth and adoption. We witnessed Facebook overtake Google in most weekly site traffic, while some surveys reported nearly 95% of companies using LinkedIn to help in recruiting efforts. In my outlook for last year, I cited that mobile would become a lifeline to those looking for their social media fixes, and indeed the use of social media through mobile devices increased in the triple digits.

I also outlined how “social media would look less social” or more accurately exclusive, and indeed, we’ve seen the re-launch of Facebook groups, which focus on niche interactivity, and more recently, the emergence of Path, billed as “the social network for intimate friends” which limits your network to only 50 people. The past year also saw some brands go full throttle on Foursquare’s game-like geo-location platform, attempting to reward mayors and creating custom badges for the network’s power users.

In other areas, such as social media policy, I was less accurate. Conversations around the topic did begin to take place, But a global survey indicated that only 29 percent of companies even have a social media policy. That’s not as high as I expected.

You can follow the ‘via’ link above to go to the source and read the rest of the article if you’d get the 6 trends…

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