Category: Social media

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Image representing retaggr as depicted in Crun...
Image via CrunchBase

I had an interesting discussion about privacy at Agritechnica with a strong proponent of privacy on the internet. To me, however, having let that Genie out of the bottle long ago I’m a strong proponent of transparency on the internet. I see it as being a competitive advantage because “consumers can relate to people much more effectively than they can a logo or brand.”

“It’s the same reason why we tell our children not to lie. It’s human. It’s in our DNA; and unless you’re a habitual liar, you practice transparency everyday in your personal relationships. Why should it change on the social web?

I just got off the phone with Wailin Wong, who is a Technology Reporter at the Chicago Tribune. She is starting a new column at the on social media/networking and we had a brief discussion today about the importance of honesty and transparency in the social web (I’ll link to the column when it is live). My brief response – since our call only lasted about 15 minutes – was as follows, and I am going of off memory here:

The concept of social media is not new. By nature we are social in the way we interact in our daily relationships with our friends, colleagues and loved ones. And generally, in those relationships we do not lie or deceive because nine times out of ten people get caught. Personally, I think lying is wrong; and it also has a tendency of pissing people off. This valuable life lesson should also be practiced in social media. For those companies that choose to ignore the simple concept of “transparency” can find that their company or brand will indeed go viral but not with the message they were intending. Social media is an opportunity for companies to represent themselves as real people and build real relationships others. Consumers (and I hate that word) can relate to people much more effectively than they can a logo or brand.” Source: Why is transparency so important in Social Media?

One of the reasons I’m a solopreneur is so that I can work with the kind of people I want to work with. In my case, my transparency is a filter that eliminates bad matches from the beginning. If someone doesn’t like my politics, my faith, etc. they probably won’t like working with me…

Now that I’ve exposed by bias, I’d like to talk about how I do it. One of the problems with social media is that each service has a profile they want you to fill out. The problem is that if you do something like change your tagline, etc., you have to remember to go back and change it at every service you use. For that reason, I’m in favor of using a few that I find useful and trying to refer people to those profile sites whenever possible. A few sites that I use and recommend follow…

Google Profiles

I am the only ‘Todd Lohenry’ in the universe [thanks, mom!] so I don’t have any problems being found on the internet [although sometimes I wish I did]. If you, however, have a name like ‘Mike Brown’ and want to be found in Google Search, nothing it more important than populating your Google Profile…

httpv://www.youtube.com/watch?v=ZmQLOZS6E9Q

Retaggr

Long before Google Profiles became available, I was using Retaggr which is kind of a web 2.0 business card. Retaggr allows you to fill in your user name info for hundreds of social media sites so that people can see where you hang out on the internet and connect with you there. Furthermore, Retaggr provides code for your signature file that can be used in conjunction with Microsoft Outlook, Google Apps, Gmail, etc. [I wrote about this in the post ‘Socialize your email‘]. Using the WiseStamp Firefox add-on, I’m not only able to re-express the Retaggr information, but even tell people what chat services I use and what my last blog post was [but I digress]…

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httpv://www.youtube.com/watch?v=Wgi0t2ap-us&feature=player_embedded

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Image representing Danny Brown as depicted in ...
Image via CrunchBase

A lot of social media purists will tell you that you’re the spawn of the devil if you use automation.

To truly use social media properly, you have to “be there” constantly, otherwise you’re just fooling yourself and your connections.

Bullshit.

Maybe to the purists that are on Twitter and Facebook non-stop, and love to tweet just for the sake of getting influence scores up, automation is evil. After all, they’re on there doing their “thing” all the time, so why shouldn’t you be?

Simple.

The people that aren’t on Twitter and Facebook all the time are generally doing other things. You know… like client work. Yes, they’ll jump on and interact, but usually that’s when the other important stuff is done.

So forgive me if I see folks tell me automation is bad. If I’m going to share a blog post anyway by someone that I truly trust to deliver the goods, why do I need to physically be on Twitter to do this when I can send the same post out with something like Triberr or Twitterfeed?

What’s that? Because I’m not being true to social media and its values? Give me a break, please.

via dannybrown.me

Gee, Danny, how do you really feel? Seriously, I agree with Danny Brown when he says “Social media is just another toolset, or platform, or information base, or whatever tag you want to give it, to help you manage your needs better, whether they be personally or professionally.” I use dlvr.it to parse out my blog posts and social bookmarks throughout the day while I’m doing REAL work. That get’s the conversation started. On the backend, I use HootSuite and Gist to keep the ball rolling. Personally, I think that if you’re not using some form of automation, you’re working too hard and social media is costing you too much…

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Luxrealty

…but when your client is ‘Luxemburg Linda’ who loves the color, you make an exception! Linda just launched luxemburgrealty.com this week and after attending one of executive briefings on business blogging, she decided to add a simple Posterous blog to her site to drive search engine optimization and social media. Click the image above to visit the Luxemburg Realty blog…

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via visualoop.tumblr.com

Here’s one for my new bff Linda McGuire, the ‘Queen of Luxemburg’…

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…on the Top 10 Tactics and Tools for Social Media. Here’s my mindmap. What’s missing? You can grab the map and move it around or make it full screen if that helps by using the menu bar at the bottom of the map…

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Image representing IBM as depicted in CrunchBase
Image via CrunchBase

Back in the day, if you wanted support from a business, you had to go to where the business’s reps were. Be it via an 800 number, support forums, e-mail or chat, the business would set the rules about how quickly your inquiry was addressed.

But with social media growing as a real-time support channel, the picture looks quite different these days. Customers are taking back control, and businesses increasingly have to assist on consumers’ terms.

I chatted with a colleague of mine, Brian House of IBM, about the different types of people searching for social support, and we discovered that most can be put in one of two categories. The first is the “social media native.” These are people who use social media, specifically Twitter (Twitter), as their main point of contact with companies and brands. These types are social media-savvy and reach for Twitter to share their everyday thoughts and opinions, which often overlap with their use of products and sentiment about brands.

The second type is the “last resort social media user.” This type of customer is more dangerous to a business because she is likely frustrated with the brand’s traditional support channels and has resorted to the public forum of social media to voice negative sentiment. She is not happy and won’t hesitate to share her opinion with friends.

Social support is no longer a luxury, but a necessity in today’s business climate. It’s an opportunity to maintain engagement with the savvy users in category one and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and considerations that you need to think through before engaging in social support.

via mashable.com

You can follow the ‘via’ link above to go to the source and read the 5 tips…

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Groupon logo.
Image via Wikipedia

In order to stimulate interest, businesses are told they have to discount goods and services by at least 50 percent. Even deeper discounts of up to 80 percent are encouraged. On top of that, the group buying site keeps as much as 50 percent (more perhaps?) of the amount the merchant brings in.

You do the math. If you offer a deal of $20 for $40 worth of goods or services, then the group site keeps as much as 50 percent of the amount sold, does that make sense?

Oh, but it’s advertising. Right, I get that. And if you’re advertising budget is big enough, or the margins on your products are high enough, it makes sense. You don’t lose your shirt with every sale. But, not every small business is the Gap. Quite to the contrary, most of us work on minimal ad budgets and thin margins.

One small business, Poises Cafe, lost so much money the owners had to dip into their personal savings to cover what they claim was an $8,000 loss! The owner called it a “terrible decision,” one that was made at the objection of her husband. Consider not only the strain this placed on their business, but their personal lives as well.

via thesocialmediahandyman.com

Paul Chaney has done a good job addressing the Groupon dilemma here. Personally, as a consumer I love Groupon, but as a small business owner I have a lot of other options that are free or much cheaper. You can follow the ‘via’ link above to read the rest of Paul’s article — comment below or ‘connect’ above to discuss how this applies to you and your organization…

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via socialmediaexplorer.com

You can follow the ‘via’ link above to go to the source if you’d like to read author Jason Fall’s thoughts on the topic…

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Image representing Twitter as depicted in Crun...
Image via CrunchBase

“Twitter is a social networking and micro-blogging service that can be accessed through your account on their website, on your desktop, by instant messaging and mobile phones. Hundreds of thousands of people and companies, including several presidential candidates, reportedly, are users, although the firm won’t release that information.

What is known about Twitter is that its traffic is increasing rapidly, although it’s still considered a niche site. According to data from Web analytics firm Hitwise, visits to Twitter have more than doubled in the past 3 months and were up 60% in April. Twitter ranked #439 among Social Networks and Forums in late April, but its size is difficult to measure because it has so many ways for access, primarily cell phones.” Click here to read more…

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Aliza Sherman has a great post over at Web Worker Daily…

“How many times are you hearing the question, “Why should I engage in social media?” during your work week? I’m hearing it often, and it’s reminding me of 1995 and 1996, when clients — and colleagues — were asking “Why should I have a web site?” And who remembers when the question was “Why should I have email/a cellphone/a computer/a typewriter/a telephone?” OK, maybe none of you remember the old telephone question, but I heard that when the telephone was first introduced as a consumer product, most families were appalled with the concept of putting a phone into their homes and saw it as an invasion of their privacy. Yes, the telephone.

Here is how I try to explain to people who may not be convinced that they — or their company — should be using social media for business. Hopefully, this proves helpful to those of you in the position of reaching the decision makers who are ignoring social media outright and consider it a fad.” Source: Why Should I Engage in Social Media?

The diagram she refers to is a useful, thought provoking tool…

Personally, I’ve benefited a great deal from applying social media to my internet marketing strategy and I’m happy to share my ‘home bases and outposts’ strategy with my clients. When a customer’s needs are greater than what I can handle myself, I include my virtual team members Dana VanDen Heuvel, the thought leadership guru at MarketingSavant.com and the brilliant folks at Envano led by David Sauter. Whether your needs are great our small, one of us can help you figure it out…

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Alexandra Samuel
Image by Will Pate via Flickr

Part of a series. Original version at AlexandraSamuel.com.

In my recent blog post about how to sustain your social media presence in just 3 hours a week, I advise drafting 3 blog posts in under one hour. That may sound unimaginable if (like me) you’ve fallen into the habit of turning each blog post you write into a mini-manual or philosophical essay.

But back in the day — you know, before Twitter — a lot of blog posts consisted of simply sharing a link and saying, hey, here’s something useful you should read. Now that we’ve got Facebook and Twitter, people tend to share links in 140 characters or less, and the blog-post-as-link-share has largely disappeared.

I’m all for sharing links in an efficient way, through Twitter or Facebook or even delicious. But we’ve lost something in this rapid-fire micro-sharing: we’ve lost the conversation about why something is worth sharing (or reading). We’ve lost the reflections on what we learned by reading the post we’re about to share.

And we’ve lost a great, valuable route to sustaining a blog. My 3-hour social media method relies on bringing back the “I read this and so should you” blog post. But in the era of Twitter et al., just sharing the link is not enough. You’ve got to provide some additional value….something that makes the reader glad to read your blog post, and not just annoyed you didn’t point them towards the original.

Here are seven ways to add value to a blog post you are sharing:

  1. Summarize the main argument of the post (but in a way that still encourages the reader to read the full post)
  2. Share a (brief) excerpt or two from the original post that you think was exceptionally interesting or useful
  3. Explain why you think it’s worth reading, or what you enjoyed about it
  4. Suggest another way to apply the original post’s advice or insight
  5. Raise a concern, criticism or missing piece of information
  6. Ask a question prompted by the blog post
  7. Point to another related or complementary resource, or draw a thematic connection between multiple blog posts

If you can add value to the post you are sharing in one (or more) of these ways, you can draft a useful, legitimate blog post in 10 minutes or less. Don’t believe me? Then watch this video, which records the process of writing yesterday’s blog post about digital fasts.

via feedproxy.google.com

The excerpt above is longer than most of my curation posts, but Alexandra Samuel’s perspective is a good one that summarizes from another perspective what I was discussing with clients in a executive briefing on Friday and I wanted to accomplish three objectives here. First, show them how I first post things to my own site before sharing them with anyone. Second, how you can effectively curate content from other sources to prove your own point and third, ask people to interact with you based on the information you’ve shared. Comment below or ‘connect’ above so we can talk about how this applies to your business…

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Image via CrunchBase

I’m talking social media with a barrista named John in the Starbucks in York, NE. Yes, there is one thank God — it’s one of the few redeeming features of this intersection called York where I have been sleeping while attending Husker Harvest Days. John noticed my Wisconsin license plate and asked where I was from. Turns out we’re from opposite ends of Kewaunee County and we’re chatting at a Starbucks in York. Small world…

Starbucks has the only reliable wireless internet connection for me to upload my content for AGCO so I have been a better customer than usual as yesterday I had over 2.5GB of content from the show to upload for the Envano team back in Green Bay. The social media campaign we have been doing for AGCO has been wildly successful. There are over 2,000 fans in Facebook now and we just added a beautiful YouTube channel for Husker Harvest Days.

I’m looking forward to heading back to Algoma with stops in Des Moines, IA and Galena, IL along the way. Soon I’ll be sharing some thoughts on the technology behind the AGCO social media success — including my huge disappointment with the iPhone and the way it performed on the trip! Be sure to fan AGCO in Facebook and follow the new YouTube channel in the meantime. If you’re curious about how all this works, give me a call @ (920) 486-4798. I’ll be happy to talk with you — I have 12 hours of driving time to kill on the way home… ;-)

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Just in case you missed Dan Zarella’s awesome webinar yesterday, you can hear the recorded content here…

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